7.1
Table Of Contents
- Life Cycle Extensibility
- Contents
- Life Cycle Extensibility
- Machine Extensibility Overview
- Extending Machine Lifecycles By Using vRealize Orchestrator
- Configuring Workflow Subscriptions to Extend vRealize Automation
- Event Topics Provided with vRealize Automation
- Workflow Subscriptions and Event Broker Terminology
- Blockable and Replyable Event Topics
- Best Practices for Creating vRealize Orchestrator Workflows for Workflow Subscriptions
- Workflow Subscription Settings
- Working with Provisioning and Life Cycle Workflow Subscriptions
- Configuring vRealize Orchestrator Workflows for Provisioning and Life Cycle Workflows
- Workflow Subscription Life Cycle State Definitions
- Configuring the Timeout Values for States and Events
- Configuring the Error Behavior for States and Events
- Scenario: Take a Post-Provisioning Snapshot of a Virtual Machine
- Working with Approval Workflow Subscriptions
- Troubleshooting Workflow Subscriptions
- Troubleshooting vRealize Orchestrator Workflows That Do Not Start
- Troubleshooting Provisioning Requests That Take Too Much Time
- Troubleshooting a vRealize Orchestrator Workflow That Does Not Run for an Approval Request
- Troubleshooting a Rejected Approval Request That Should Be Approved
- Troubleshooting a Rejected Approval Request
- Extending Machine Life Cycles By Using vRealize Automation Designer
- Extending Machine Life Cycles By Using vRealize Automation Designer Checklist
- Installing and Configuring vRealize Automation Designer
- Customizing IaaS Workflows By Using vRealize Automation Designer
- Workflows and Distributed Execution Management
- CloudUtil Command Reference
- vRealize Automation Workflow Activity Reference
Solution
1 Verify that the approval policy is active and that you selected Use event subscription for an approval
level in the policy.
2 Verify that the approval policy is correctly applied in your entitlement.
3 Verify that your workflow subscription is correctly configured and published.
4 Review the event logs for messages related to approvals.
Troubleshooting a Rejected Approval Request That Should Be
Approved
You configure a pre-approval or post-approval workflow subscription that runs the specified
vRealize Orchestrator workflow, but the request is rejected when you know that it was approved.
Solution
1 Review the workflow in vRealize Orchestrator.
a Log in to vRealize Orchestrator as with administrator privileges.
b Verify that the workflow ran without errors.
c Verify that the expected values were returned for the approval and fieldValues parameters.
2 Review the request in vRealize Automation.
a Log in to vRealize Automation as the user who requested the rejected item.
b Click the Requests tab.
c Open the rejected request.
d Click Approval Status and review the Justification column for more information.
If an error occurred, information about the error is displayed as Justification data.
Troubleshooting a Rejected Approval Request
You configure a pre-approval or post-approval workflow subscription that runs the specified
vRealize Orchestrator workflow, but the request is unexpectedly rejected.
Problem
All the approval levels prior to this external approval level were approved, and this level should have been
approved, but was processed as rejected.
Cause
One possible cause is an internal error when vRealize Orchestrator tried to run the workflow. For
example, the workflow is missing or the vRealize Orchestrator server is not running.
Solution
1 Select Administration > Events > Event Logs.
Life Cycle Extensibility
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