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Table Of Contents
Solution
1 Verify that you published the workflow subscription.
2 Verify that the workflow subscription conditions are configured correctly.
3 Verify that the vRealize Orchestrator server has the specified workflow.
Troubleshooting Provisioning Requests That Take Too Much Time
An IaaS machine take ten or more hours to provision.
Cause
If you configured a workflow subscription to trigger on a provisioning state, you might have two instances
of the manager service running in your environment.
Solution
u
Verify that you have only one instance of the manager services is active. If both are on you will also
see errors like this in the logs
If you have more than one, an error similar to the following error message appears in the manager
services logs.
[EventBrokerService] Failed resuming workflow b6e9276a-f20f-40f1-99ad-6d9524560cc2 on queue
3679fa71-ac2a-42d5-8626-f98ea096f0d3.
System.Workflow.Runtime.QueueException: Event Queue operation failed with MessageQueueErrorCode
QueueNotFound for queue '3679fa71-ac2a-42d5-8626-f98ea096f0d3'.
at System.Workflow.Runtime.WorkflowQueuingService.EnqueueEvent(IComparable queueName, Object
item)
at System.Workflow.Runtime.WorkflowExecutor.EnqueueItem(IComparable queueName, Object item,
IPendingWork pendingWork, Object workItem)
at System.Workflow.Runtime.WorkflowInstance.EnqueueItem(IComparable queueName, Object item,
IPendingWork pendingWork, Object workItem)
at DynamicOps.VMPS.Service.Workflow.Services.EventBrokerService.OnMessage(EventObject obj)
[UTC:2015-11-14 07:14:25 Local:2015-11-13 23:14:25] [Error]: Thread-Id="15" - context="HKBsp6Tt"
token="JeuTG7ru" [EventBrokerClient] Invoking subscription callback failed: Event Queue operation
failed with MessageQueueErrorCode QueueNotFound for queue '3679fa71-ac2a-42d5-8626-f98ea096f0d3'.
Troubleshooting a vRealize Orchestrator Workflow That Does Not
Run for an Approval Request
You configured a pre-approval or post-approval workflow subscription to run a vRealize Orchestrator
workflow. The workflow does not run when a machine that matches the defined criteria is requested in the
service catalog.
Cause
To successfully run a workflow subscription for an approval, you must ensure that all the components are
configured correctly.
Life Cycle Extensibility
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