6.2

Table Of Contents
Updating the Identity Appliance Certificate 151
Replace a Certificate in the Identity Appliance 151
Update the vRealize Appliance with the Identity Appliance Certificate 152
Updating the vRealize Appliance Certificate 153
Replace a Certificate in the vRealize Appliance 154
Update SSO Registration for the vRealize Appliance 155
Update the IaaS Servers with the vRealize Appliance Certificate 156
Updating the IaaS Certificate 157
Replace the Internet Information Services Certificate 158
Update the vRealize Appliance with the IaaS Certificate 158
Update Guest Agent Trust Relationship 159
Replace the Identity Appliance Management Site Certificate 160
Updating the vRealize Appliance Management Site Certificate 161
Replace the vRealize Automation Appliance Management Site Certificate 162
Manually Update Management Agents to Recognize a vRealize Appliance Management Site
Certificate 163
Automatically Update Management Agents in a Distributed Environment to Recognize a
vRealize Appliance Management Site Certificate 164
Replace a Management Agent Certificate 164
10
Troubleshooting 167
Default Log Locations 168
Rolling Back a Failed Installation 169
Roll Back a Minimal Installation 169
Roll Back a Distributed Installation 170
Create a Support Bundle for vRealize Automation 171
Installers Fail to Download 171
Failed to Install Model Manager Data and Web Components 172
Save Settings Warning Appears During IaaS Installation 173
WAPI and Distributed Execution Managers Fail to Install 174
IaaS Authentication Fails During IaaS Web and Model Management Installation 174
Installation or Upgrade Fails with a Load Balancer Timeout Error 174
Uninstalling a Proxy Agent Fails 175
Validating Server Certificates for IaaS 175
Server Times Are Not Synchronized 176
RabbitMQ Configuration Fails in a High-Availability Environment 177
Encryption.key File has Incorrect Permissions 177
Log in to the vRealize Automation Console Fails 178
Error Communicating to the Remote Server 178
Blank Pages May Appear When Using Internet Explorer 9 or 10 on Windows 7 179
Cannot Establish Trust Relationship for the SSL/TLS Secure Channel 180
Cannot Log in to a Tenant or Tenant Identity Stores Disappear 180
Installation and Configuration
VMware, Inc. 6