6.2
Table Of Contents
- Installation and Configuration
- Contents
- vRealize Automation Installation and Configuration
- Updated Information
- Installation Overview
- Preparing for Installation
- Minimal Deployment Checklist
- Minimal Deployment
- Distributed Deployment
- Distributed Deployment Checklist
- Distributed Installation Components
- Disabling Load Balancer Health Checks
- Certificate Trust Requirements in a Distributed Deployment
- Installation Worksheets
- Deploy Appliances for vRealize Automation
- Configuring Your Load Balancer
- Configuring Appliances for vRealize Automation
- Configure the Identity Appliance
- Configure the Primary vRealize Appliance
- Configuring Additional Instances of vRealize Appliance
- Enable Time Synchronization on the vRealize Appliance
- Configure Appliance Database on the Secondary vRealize Appliance
- Configure Appliance Database Replication on the Secondary Appliance
- Join a vRealize Appliance to a Cluster
- Disable Unused Services
- Validate the Distributed Deployment
- Test Appliance Database Failover
- Test Appliance Database Failback
- Validate Appliance Database Replication
- Install the IaaS Components in a Distributed Configuration
- Install IaaS Certificates
- Download the IaaS Installer
- Choosing an IaaS Database Scenario
- Install the Primary IaaS Website Component with Model Manager Data
- Install Additional IaaS Website Components
- Install the Primary Manager Service
- Install an Additional Manager Service Component
- Installing Distributed Execution Managers
- Configuring Windows Service to Access the IaaS Database
- Verify IaaS Services
- Installing Agents
- Set the PowerShell Execution Policy to RemoteSigned
- Choosing the Agent Installation Scenario
- Agent Installation Location and Requirements
- Installing and Configuring the Proxy Agent for vSphere
- Installing the Proxy Agent for Hyper-V or XenServer
- Installing the VDI Agent for XenDesktop
- Installing the EPI Agent for Citrix
- Installing the EPI Agent for Visual Basic Scripting
- Installing the WMI Agent for Remote WMI Requests
- Configuring Initial Access
- Configuring Additional Tenants
- Updating vRealize Automation Certificates
- Extracting Certificates and Private Keys
- Updating the Identity Appliance Certificate
- Updating the vRealize Appliance Certificate
- Updating the IaaS Certificate
- Replace the Identity Appliance Management Site Certificate
- Updating the vRealize Appliance Management Site Certificate
- Replace a Management Agent Certificate
- Troubleshooting
- Default Log Locations
- Rolling Back a Failed Installation
- Create a Support Bundle for vRealize Automation
- Installers Fail to Download
- Failed to Install Model Manager Data and Web Components
- Save Settings Warning Appears During IaaS Installation
- WAPI and Distributed Execution Managers Fail to Install
- IaaS Authentication Fails During IaaS Web and Model Management Installation
- Installation or Upgrade Fails with a Load Balancer Timeout Error
- Uninstalling a Proxy Agent Fails
- Validating Server Certificates for IaaS
- Server Times Are Not Synchronized
- RabbitMQ Configuration Fails in a High-Availability Environment
- Encryption.key File has Incorrect Permissions
- Log in to the vRealize Automation Console Fails
- Error Communicating to the Remote Server
- Blank Pages May Appear When Using Internet Explorer 9 or 10 on Windows 7
- Cannot Establish Trust Relationship for the SSL/TLS Secure Channel
- Cannot Log in to a Tenant or Tenant Identity Stores Disappear
- Adding an Endpoint Causes an Internal Error
- Error in Manager Service Communication
- Machine Requests Fail When Remote Transactions Are Disabled
- Credentials Error When Running the IaaS Installer
- Attempts to Log In as the IaaS Administrator with Incorrect UPN Format Credentials Fails with No Explanation
- Email Customization Behavior Has Changed
- Changes Made to /etc/hosts Files Might Be Overwritten
- Network Settings Were Not Successfully Applied
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You cannot log in to a tenant by using an LDAP account.
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The catalina.out log located in /var/log/vmware/vcac/ shows an error similar to the following:
12:40:49,190 [tomcat-http--34] [authentication] INFO
com.vmware.vim.sso.client.impl.SecurityTokenServiceImpl
$RequestResponseProcessor.handleFaultCondition:922 - Failed trying to retrieve
token: ns0:RequestFailed: Error occurred looking for solution user ::
Insufficient access YYYY-03-18 12:40:49,201 [tomcat-http--34] [authentication]
ERROR
com.vmware.vcac.platform.service.rest.resolver.ApplicationExceptionHandler.handle
UnexpectedException:820 - Failed trying to retrieve token: ns0:RequestFailed:
Error occurred looking for solution user :: Insufficient access
com.vmware.vim.sso.client.exception.InternalError: Failed trying to retrieve
token: ns0:RequestFailed: Error occurred looking for solution user ::
Insufficient access
n
The Identity Appliance messages log located in /var/log/ shows an error message similar to the
following:
T16:50:18-05:00 lsassd[2913]: GSSAPI Error: The referenced context has expired
(Unknown error) T08:34:41-06:00 vmdird: t@139870073485056: Lockout policy check -
password expired. (cn=tenantadmin,cn=users,dc=tenant) T11:58:03-06:00
lsassd[2943]: GSSAPI Error: The referenced context has expired (Unknown
error)....
Account "cn=tenantadmin,cn=users,dc=qic" password expired and caused login/bind
from IDM to fail. YYYY-03-18T11:38:46-06:00 denqca3vcacid01 vmdird:
t@140689332778752: LoginBlocked DN (cn=tenantadmin,cn=users,dc=tenant), error
(9239)(Account access blocked)
Cause
The SSO internal tenant administrator password expires after 90 days by default. This issue is internal to
vRealize Automation and does not affect external identity stores such as OpenLDAP or Active Directory.
It is a known issue that the vRealize Automation user interface does not provide notification that the
tenant administrator password is expiring. The workaround for this issue is to disable password expiration
for the tenant administrator account.
For step-by-step instructions to solve this issue, see the VMware knowledge base article at
http://kb.vmware.com/kb/2075011.
Adding an Endpoint Causes an Internal Error
When you attempt to create an advanced services endpoint, an internal error message appears.
Installation and Configuration
VMware, Inc. 181