6.2

Problem
Error Communicating to the Remote Server error message appears when you configure the SSO
from the vRealize Appliance management console, even when the configuration is correct and the virtual
appliances are communicating successfully.
Cause
The Common Name or the alternative names in the Identity SSL certificate do not match the hostname in
the SSO URL you entered in the vRealize Appliance.
Solution
1 In the Identity Appliance management console, replace the SSL certificate, making sure you enter as
common name exactly the same FQDN (no protocol or port included) as it is accessed from vRealize
Appliance.
2 Navigate to the Identity Appliance management console by using its fully qualified domain name,
https://identity-hostname.domain.name:5480/.
3 Replace the SSL certificate and type the fully qualified domain name of the SSO host (as it is
accessed from the vRealize Appliance) in the Common Name text box.
Do not include the https:// prefix or the port number.
Blank Pages May Appear When Using Internet Explorer 9
or 10 on Windows 7
When you use Internet Explorer 9 or 10 on Windows 7 and compatibility mode is enabled, some pages
appear to have no content.
Problem
When using Internet Explorer 9 or 10 on Windows 7, the following pages have no content:
n
Infrastructure
n
Default Tenant Folder on the Orchestrator page
n
Server Configuration on the Orchestrator page
Cause
The problem could be related to compatibility mode being enabled. You can disable compatibility mode
for Internet Explorer with the following steps.
Solution
Prerequisites
Ensure that the menu bar is displayed. If you are using Internet Explorer 9 or 10, press Alt to display
the Menu bar (or right-click the Address bar and then select Menu bar).
Installation and Configuration
VMware, Inc. 179