6.2
Table Of Contents
- Installation and Configuration
- Contents
- vRealize Automation Installation and Configuration
- Updated Information
- Installation Overview
- Preparing for Installation
- Minimal Deployment Checklist
- Minimal Deployment
- Distributed Deployment
- Distributed Deployment Checklist
- Distributed Installation Components
- Disabling Load Balancer Health Checks
- Certificate Trust Requirements in a Distributed Deployment
- Installation Worksheets
- Deploy Appliances for vRealize Automation
- Configuring Your Load Balancer
- Configuring Appliances for vRealize Automation
- Configure the Identity Appliance
- Configure the Primary vRealize Appliance
- Configuring Additional Instances of vRealize Appliance
- Enable Time Synchronization on the vRealize Appliance
- Configure Appliance Database on the Secondary vRealize Appliance
- Configure Appliance Database Replication on the Secondary Appliance
- Join a vRealize Appliance to a Cluster
- Disable Unused Services
- Validate the Distributed Deployment
- Test Appliance Database Failover
- Test Appliance Database Failback
- Validate Appliance Database Replication
- Install the IaaS Components in a Distributed Configuration
- Install IaaS Certificates
- Download the IaaS Installer
- Choosing an IaaS Database Scenario
- Install the Primary IaaS Website Component with Model Manager Data
- Install Additional IaaS Website Components
- Install the Primary Manager Service
- Install an Additional Manager Service Component
- Installing Distributed Execution Managers
- Configuring Windows Service to Access the IaaS Database
- Verify IaaS Services
- Installing Agents
- Set the PowerShell Execution Policy to RemoteSigned
- Choosing the Agent Installation Scenario
- Agent Installation Location and Requirements
- Installing and Configuring the Proxy Agent for vSphere
- Installing the Proxy Agent for Hyper-V or XenServer
- Installing the VDI Agent for XenDesktop
- Installing the EPI Agent for Citrix
- Installing the EPI Agent for Visual Basic Scripting
- Installing the WMI Agent for Remote WMI Requests
- Configuring Initial Access
- Configuring Additional Tenants
- Updating vRealize Automation Certificates
- Extracting Certificates and Private Keys
- Updating the Identity Appliance Certificate
- Updating the vRealize Appliance Certificate
- Updating the IaaS Certificate
- Replace the Identity Appliance Management Site Certificate
- Updating the vRealize Appliance Management Site Certificate
- Replace a Management Agent Certificate
- Troubleshooting
- Default Log Locations
- Rolling Back a Failed Installation
- Create a Support Bundle for vRealize Automation
- Installers Fail to Download
- Failed to Install Model Manager Data and Web Components
- Save Settings Warning Appears During IaaS Installation
- WAPI and Distributed Execution Managers Fail to Install
- IaaS Authentication Fails During IaaS Web and Model Management Installation
- Installation or Upgrade Fails with a Load Balancer Timeout Error
- Uninstalling a Proxy Agent Fails
- Validating Server Certificates for IaaS
- Server Times Are Not Synchronized
- RabbitMQ Configuration Fails in a High-Availability Environment
- Encryption.key File has Incorrect Permissions
- Log in to the vRealize Automation Console Fails
- Error Communicating to the Remote Server
- Blank Pages May Appear When Using Internet Explorer 9 or 10 on Windows 7
- Cannot Establish Trust Relationship for the SSL/TLS Secure Channel
- Cannot Log in to a Tenant or Tenant Identity Stores Disappear
- Adding an Endpoint Causes an Internal Error
- Error in Manager Service Communication
- Machine Requests Fail When Remote Transactions Are Disabled
- Credentials Error When Running the IaaS Installer
- Attempts to Log In as the IaaS Administrator with Incorrect UPN Format Credentials Fails with No Explanation
- Email Customization Behavior Has Changed
- Changes Made to /etc/hosts Files Might Be Overwritten
- Network Settings Were Not Successfully Applied
2 Go to the /etc/vcac/ directory and check the permissions and ownership for the Encryption.key
file. You should see a line similar to the following one:
-rw------- 1 vcac vcac 48 Dec 4 06:48 encryption.key
Read and write permission is required and the owner and group for the file must be vcac.
3 If the output you see is different, change the permissions or ownership of the file as needed.
What to do next
Log in to the Tenant page to verify that you can log in without error.
Log in to the vRealize Automation Console Fails
Your installation appears to have completed successfully, but you cannot log in to the console.
Problem
You cannot log in to the vRealize Automation console at https://vcac-va-hostname/vcac.
Cause
Multiple conditions can prevent you from logging in to vRealize Automation console.
For example, the machine from which the user authenticates using Windows Authentication must be
joined to the domain in which the vRealize Automation Identity Appliance is configured. See User
Accounts and Credentials Required for Installation.
Solution
1 Navigate to the Identity Appliance management console by using its fully qualified domain name,
https://identity-hostname.domain.name:5480/.
2 Log in and select System > Reboot to reboot the appliance.
3 Navigate to the vRealize Appliance management console by using its fully qualified domain name,
https://vra-va-hostname.domain.name:5480/.
4 Log in and select System > Reboot to reboot the appliance.
You can also check the status of the services under the SSO tab in the vRealize Automation console
or log in to the appliance and run tail -f /var/vcac/log/catalina.out.
Error Communicating to the Remote Server
An error message indicating a communication problem between the vRealize Appliance and the Identity
Appliance appears when a problem exists in Common Name.
Installation and Configuration
VMware, Inc. 178