7.4

Table Of Contents
What to do next
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If you applied the approval policy to a software component in an active entitlement, request the item
in the service catalog and verify that your approval policy and workflow subscription work as
designed.
Troubleshooting Workflow Subscriptions
Troubleshooting workflow subscriptions includes some common problems. You might also need to
examine various logs.
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Troubleshooting vRealize Orchestrator Workflows That Do Not Start
You configure a workflow subscription to run a custom workflow when the event message is
received, but the workflow does not run.
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Troubleshooting Provisioning Requests That Take Too Much Time
An IaaS machine take ten or more hours to provision.
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Troubleshooting a vRealize Orchestrator Workflow That Does Not Run for an Approval Request
You configured a pre-approval or post-approval workflow subscription to run a vRealize Orchestrator
workflow. The workflow does not run when a machine that matches the defined criteria is requested
in the service catalog.
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Troubleshooting a Rejected Approval Request That Should Be Approved
You configure a pre-approval or post-approval workflow subscription that runs the specified
vRealize Orchestrator workflow, but the request is rejected when you know that it was approved.
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Troubleshooting a Rejected Approval Request
You configure a pre-approval or post-approval workflow subscription that runs the specified
vRealize Orchestrator workflow, but the request is unexpectedly rejected.
Troubleshooting vRealize Orchestrator Workflows That Do Not Start
You configure a workflow subscription to run a custom workflow when the event message is received, but
the workflow does not run.
Solution
1 Verify that you published the workflow subscription.
2 Verify that the workflow subscription conditions are configured correctly.
3 Verify that the vRealize Orchestrator server has the specified workflow.
Troubleshooting Provisioning Requests That Take Too Much Time
An IaaS machine take ten or more hours to provision.
Cause
If you configured a workflow subscription to trigger on a provisioning state, you might have two instances
of the manager service running in your environment.
Life Cycle Extensibility
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