7.2

Troubleshooting the
vRealize Automation 7.1 Upgrade 9
The upgrade troubleshooting topics provide solutions to problems that you might encounter when
upgrading vRealize Automation 7.1.
This chapter includes the following topics:
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“Installation or Upgrade Fails with a Load Balancer Timeout Error,” on page 39
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“Upgrade Fails for IaaS Website Component,” on page 40
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“Manager Service Fails to Run Due to SSL Validation Errors During Runtime,” on page 41
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“Log In Fails After Upgrade,” on page 42
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“Unable to Upgrade Management Agent,” on page 42
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“Delete Orphaned Nodes on vRealize Automation,” on page 42
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“Join Cluster Command Appears to Fail After Upgrading a High-Availability Environment,” on
page 43
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“PostgreSQL Database Upgrade Merge Does Not Succeed,” on page 43
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“Management Agent Upgrade is Unsuccessful,” on page 44
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“Upgrade Fails to Upgrade the Management Agent or Certicate Not Installed on a IaaS Node,” on
page 44
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“Replica vRealize Automation Appliance Fails to Update,” on page 45
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“Backup Copies of .xml Files Cause the System to Time Out,” on page 46
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“Exclude Management Agents from Upgrade,” on page 46
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“Unable to Create New Directory in vRealize Automation,” on page 46
Installation or Upgrade Fails with a Load Balancer Timeout Error
A vRealize Automation installation or upgrade for a distributed deployment with a load balancer fails with
a 503 service unavailable error.
Problem
The installation or upgrade fails because the load balancer timeout seing does not allow enough time for
the task to complete.
Cause
An insucient load balancer timeout seing might cause failure. You can correct the problem by increasing
the load balancer timeout seing to 100 seconds or greater and rerunning the task.
VMware, Inc.
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