7.1

Troubleshooting the Upgrade 8
The upgrade troubleshooting topics provide solutions to problems that you might encounter when
upgrading vRealize Automation.
This chapter includes the following topics:
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“Installation or Upgrade Fails with a Load Balancer Timeout Error,” on page 37
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“Upgrade Fails for Website Component During IaaS Upgrade,” on page 38
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“Manager Service Fails to Run Due to SSL Validation Errors During Runtime,” on page 38
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“Log In Fails After Upgrade,” on page 39
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“Catalog Items Appear in the Service Catalog But Are Not Available to Request,” on page 39
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“Unable to Upgrade Management Agent,” on page 40
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“IaaS Windows Services Fail to Stop,” on page 40
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“PostgreSQL External Database Merge Is Unsuccessful,” on page 40
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“Delete Orphaned Nodes on vRealize Automation 7.0,” on page 41
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“Delete Orphaned Nodes on vRealize Automation 7.0.1,” on page 41
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“Join Cluster Command Appears to Fail After Upgrading a High-Availability Environment,” on
page 41
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“Upgrade Is Unsuccessful if Root Partition Does Not Provide Sucient Free Space,” on page 42
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“Manual PostgreSQL Database Merge,” on page 43
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“Management Agent Upgrade is Unsuccessful,” on page 44
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“Upgrade Fails to Upgrade the Management Agent or Certicate Not Installed on a IaaS Node,” on
page 44
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“Bad PostgreSQL Service State Stops Upgrade and Displays Error Message,” on page 45
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“Backup Copies of .xml Files Cause the System to Time Out,” on page 45
Installation or Upgrade Fails with a Load Balancer Timeout Error
A vRealize Automation installation or upgrade for a distributed deployment with a load balancer fails with
a 503 service unavailable error.
Problem
The installation or upgrade fails because the load balancer timeout seing does not allow enough time for
the task to complete.
VMware, Inc.
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