7.4

Table Of Contents
Troubleshooting External Connector Upgrade Errors
You can troubleshoot vRA Directories Management external connector upgrade problems by reviewing
the error logs. If the connector does not start, you can revert to a previous instance by rolling back to a
snapshot.
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Checking the Upgrade Error Logs
Resolve errors that occur during upgrade by reviewing the error logs. Upgrade log files are in
the /opt/vmware/var/log directory.
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Rolling Back to Snapshots of Connector
If the connector does not start properly after an upgrade, and you cannot resolve the problem by
reviewing the upgrade error logs and running the upgrade command again, you can roll back to a
previous connector instance.
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Collecting a Log File Bundle
You can collect a bundle of log files to send to VMware support. You obtain the bundle from the
connector configuration page.
Checking the Upgrade Error Logs
Resolve errors that occur during upgrade by reviewing the error logs. Upgrade log files are in
the /opt/vmware/var/log directory.
If any errors occurred, the connector may not start after upgrade.
Procedure
1 Log in to the connector appliance.
2 Go to the /opt/vmware/var/log directory.
3 Open the update.log file and review the error messages.
4 Resolve the errors and rerun the upgrade command. The upgrade command resumes from the point
where it stopped.
Note Alternatively, you can revert to a snapshot and run the update again.
Rolling Back to Snapshots of Connector
If the connector does not start properly after an upgrade, and you cannot resolve the problem by
reviewing the upgrade error logs and running the upgrade command again, you can roll back to a
previous connector instance.
Procedure
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Revert to one of the snapshots you took as a backup of your original connector instance. For
information, see the vSphere documentation.
Configuring vRealize Automation
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