7.3

Table Of Contents
n
The action is not applicable to the selected item type. If the item does not support the action, it does
not appear in the list. For example, the Create Snapshot action is not available for a physical
machine, and the Connect by Using RDP action is not available if the selected item is a Linux
machine.
n
The action is applicable for the provisioned resource type, but the action is disabled in the
Infrastructure blueprint. If the action is disabled, it never appears as an available action for any of the
items that were provisioned using the blueprint.
n
The action is not included in the entitlement used to provision the item on which you need to run the
action. Only entitled actions, either as part of an IaaS blueprint or as an XaaS resource action, can
appear in the Actions menu.
n
The action is created as an XaaS resource action but was not included in the entitlement used to
provision the item on which you need to run the action. Only entitled actions appear in the Actions
menu.
n
The action might be limited based on the configured target criteria for XaaS resource actions or
resource mappings to provisioned IaaS machines.
Solution
n
Verify that the action is applicable to the provisioned item or the state of the provisioned item.
n
Verify that the action is configured and included in the entitlement used to provision the item.
Troubleshooting a Failed Deployment That Includes a vRealize Orchestrator
Workflow
If a failed blueprint deployment includes a vRealize Orchestrator workflow, you can use the token ID to
troubleshoot problems with the workflow. You use the token ID to locate the logs in vRealize Orchestrator.
Solution
1 Locate the token ID for the failed workflow.
a In vRealize Automation, click the Request tab.
b Click the number in the Request column.
The request can be a deployment or an action.
c Click the General tab.
If the blueprint is based on a vRealize Orchestrator workflow, the page title is
vRealize Orchestrator Workflow Execution Details.
d Locate the Token ID and copy it to your clipboard or a text file.
For example, ff8080815a685352015a6c8d450801ee.
Configuring vRealize Automation
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