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Table Of Contents
9 Click OK.
The service, item, or action is added to the entitlement.
10 Click Finish to save the entitlement.
If entitlement status is active, the service and items are added to the service catalog.
What to do next
Verify that the entitled services and catalog items appear in the service catalog for the entitled users and
that the requested items provision the target objects as expected. You can request the item on behalf of
the selected users.
Prioritize Entitlements
If multiple entitlements exist for the same business group, you can prioritize the entitlements so that when
a service catalog user makes a request, the entitlement and associated approval policy are processed in
the specified order.
If you configure an approval policy for a user group, and you want a group member to have a unique
policy for one or more of the services, catalog items, or actions, prioritize the member entitlement before
the group entitlement. When the member requests an item in the service catalog, the approval policy that
is applied is based on the priority order of the entitlements for the business group. The first time that the
member's name is found, either as part of a custom user group or as an individual user, that is the applied
approval policy.
For example, you create two entitlements for the same catalog item so that you can apply one approval
policy for the accounting user group and a different approval policy for Chris, a member of that group.
Table 366. Example Entitlements
Entitlement 1 Entitlement 2
Business Group: Finance
Users and Groups: Accounting group
Catalog Item 1: Policy A
Business Group: Finance
Users and Groups: Chris
Catalog Item 1: Policy C
Chris requests Catalog Item 1 in the service catalog. Depending on the priority order of the entitlements
for the Finance business group, a different policy is applied to Chris's request.
Table 367. Example Results
Configuration and Result Priority Order Priority Order
Priority Order 1: Entitlement 1
2: Entitlement 2
1: Entitlement 2
2: Entitlement 1
Applied Policy Policy A is applied.
Chris is a member of the
Accounting user group. The
search for Chris as an entitled
user stops at Entitlement 1
and the approval policy is
applied.
Policy C is applied.
The search for Chris as an
entitled user stops at
Entitlement 2 and the approval
policy is applied.
Configuring vRealize Automation
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