7.1

7 Select the check boxes to include items to the entitlement.
8 To add an approval policy to the selected service, item, or action, select an approval policy from the
Apply this Policy to selected Items drop-down menu.
If you apply an approval policy to a service, all the items in the service have the same approval policy.
To apply a dierent policy to an item, add it as a catalog item an apply the appropriate policy.
9 Click OK.
The service, item, or action is added to the entitlement.
10 Click Finish to save the entitlement.
If entitlement status is active, the service and items are added to the service catalog.
What to do next
Verify that the entitled services and catalog items appear in the service catalog for the entitled users and that
the requested items provision the target objects as expected. You can request the item on behalf of the
selected users.
Prioritize Entitlements
If multiple entitlements exist for the same business group, you can prioritize the entitlements so that when a
service catalog user makes a request, the entitlement and associated approval policy are processed in the
specied order.
If you congure an approval policy for a user group, and you want a group member to have a unique policy
for one or more of the services, catalog items, or actions, prioritize the member entitlement before the group
entitlement. When the member requests an item in the service catalog, the approval policy that is applied is
based on the priority order of the entitlements for the business group. The rst time that the member's name
is found, either as part of a custom user group or as an individual user, that is the applied approval policy.
For example, you create two entitlements for the same catalog item so that you can apply one approval
policy for the accounting user group and a dierent approval policy for Connie, a member of that group.
Table 4‑49. Example Entitlements
Entitlement 1 Entitlement 2
Business Group: Finance
Users and Groups: Accounting group
Catalog Item 1: Policy A
Business Group: Finance
Users and Groups: Connie
Catalog Item 1: Policy C
Connie requests Catalog Item 1 in the service catalog. Depending on the priority order of the entitlements
for the Finance business group, a dierent policy is applied to Connie's request.
Table 4‑50. Example Results
Configuration and Result Priority Order Priority Order
Priority Order 1: Entitlement 1
2: Entitlement 2
1: Entitlement 2
2: Entitlement 1
Applied Policy Policy A is applied.
Connie is a member of the
Accounting user group.
The search for Connie as an
entitled user stops at
Entitlement 1 and the
approval policy is applied.
Policy C is applied.
The search for Connie as an
entitled user stops at
Entitlement 2 and the
approval policy is applied.
Configuring vRealize Automation
368 VMware, Inc.