7.1

Table Of Contents
Procedure
1 Select Administration > Catalog Management > Services.
2
Click the New icon ( ).
3 Enter a name and description.
These values appear in the service catalog for the catalog users.
4 To add a specic icon for the service in the service catalog, click Browse and select an image.
The supported image le types are GIF, JPG, and PNG. The displayed image is 40 x 40 pixels. If you do
not select a custom image, the default icon appears in the service catalog.
5 Select a status from the Status drop-down menu.
Option Description
Inactive
The service is not available in the service catalog. When a service is in this
state, you can associate catalog items with the service, but you cannot
entitle the service ot users. If you select Inactive for a service that is active
and entitled, it is removed from the service catalog until you reactivate it.
Active
(Default) The service and the associated catalog items are available to
entitle to users and, if entitled, are available for in the service catalog for
those users.
Deleted
Removes the service from vRealize Automation. All associated catalog
items are still present, but any items associated with the service in the
service catalog are not available to the catalog users.
6 Conguring the service seings.
The following seings provide information to the service catalog users. The seings do not aect
service availability.
Option Description
Hours
Congure the time to coincide with the availability of the support team.
The time is based on your local time.
The hours of service cannot cross from one day to another. For example,
you cannot set the hours of service as 4:00 PM to 4:00 AM. To cross
midnight, create two entitlements. One entitlement for 4:00 PM to 12:00
AM, and another for 12:00 AM to 4:00 AM.
Owner
Specify the user or user group who is the primary owner of the service and
the associated catalog items.
Support Team
Specify the custom user group or user who is available to support any
problems that the service catalog users encounter when they provision
items using the service.
Change Window
Select a date and time when you plan to make a change to the service. The
date and time specied is informational and does not aect the availability
of the service.
7 Click Add.
What to do next
Associate catalog items with a service so that you can entitle users to the items. See Add Catalog Items to a
Service,” on page 361.
Configuring vRealize Automation
360 VMware, Inc.