7.0

Table Of Contents
Prerequisites
Log in to the vRealize Automation console as a tenant administrator or catalog administrator.
Procedure
1 Select Administration > Catalog Management > Services.
2
Click the New icon ( ).
3 Enter a name and description.
These values appear in the service catalog for the catalog users.
4 To add a specific icon for the service in the service catalog, click Browse and select an image.
The supported image file types are GIF, JPG, and PNG. The displayed image is 40 x 40 pixels. If you
do not select a custom image, the default icon appears in the service catalog.
5 Select a status from the Status drop-down menu.
Option Description
Inactive The service is not available in the service catalog. When a service is in this state,
you can associate catalog items with the service, but you cannot entitle the
service ot users. If you select Inactive for a service that is active and entitled, it is
removed from the service catalog until you reactivate it.
Active (Default) The service and the associated catalog items are available to entitle to
users and, if entitled, are available for in the service catalog for those users.
Deleted Removes the service from vRealize Automation. All associated catalog items are
still present, but any items associated with the service in the service catalog are
not available to the catalog users.
6 Configuring the service settings.
The following settings provide information to the service catalog users. The settings do not affect
service availability.
Option Description
Hours Configure the time to coincide with the availability of the support team. The time is
based on your local time.
The hours of service cannot cross from one day to another. For example, you
cannot set the hours of service as 4:00 PM to 4:00 AM. To cross midnight, create
two entitlements. One entitlement for 4:00 PM to 12:00 AM, and another for 12:00
AM to 4:00 AM.
Owner Specify the user or user group who is the primary owner of the service and the
associated catalog items.
Support Team Specify the custom user group or user who is available to support any problems
that the service catalog users encounter when they provision items using the
service.
Change Window Select a date and time when you plan to make a change to the service. The date
and time specified is informational and does not affect the availability of the
service.
Configuring vRealize Automation
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