5.0

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The PCoIP Secure Gateway is not enabled on the security server or View Connection Server instance.
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The PCoIP External URL setting is configured incorrectly. You must specify this setting as the external IP
address that View clients can access over the Internet.
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The PCoIP External URL or secure tunnel External URL is configured to point to a different security server
or View Connection Server host. When you configure these two external URLs on a security server or
View Connection Server host, both external URLs must be addresses for the current host.
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The View client is connecting through an external web proxy that has closed a port required for the PCoIP
Secure Gateway. For example, a web proxy in a hotel network or public wireless connection might block
the required ports.
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The View Connection Server instance that is paired with the security server on which the PCoIP Secure
Gateway is configured is version View 4.5 or earlier. The security server and paired View Connection
Server instance must be View 4.6 or later.
Solution
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Check that the following network ports are opened on the firewall for the security server or View
Connection Server host.
Port Description
TCP 4172 From View Client to the security server or View Connection Server host.
UDP 4172 Between View client and the security server or View Connection Server host, in both directions.
TCP 4172 From the security server or View Connection Server host to the View desktop.
UDP 4172 Between the security server or View Connection Server host and the View desktop, in both directions.
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In View Administrator, enable the PCoIP Secure Gateway and make sure that the PCoIP External URL is
configured correctly.
a Click View Configuration > Servers.
b Select the security server or View Connection Server instance and click Edit.
c Select Use PCoIP Secure Gateway for PCoIP connections to desktop.
The PCoIP Secure Gateway is disabled by default.
d In the PCoIP External URL text box, make sure that the URL contains the external IP address for the
security server or View Connection Server instance that View clients can access over the Internet.
Specify port 4172. Do not include a protocol name.
For example: 100.200.300.400:4172
e Make sure that both the PCoIP External URL and secure tunnel External URL are the addresses that
client systems use to reach this host.
For example, if you configure a View Connection Server host, do not specify the PCoIP External
URL for this host and the secure tunnel External URL for a paired security server.
f Click OK.
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If the user is connecting through a web proxy that is outside of your network, and the proxy is blocking
a required port, direct the user to connect from a different network location.
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Make sure that both the security server and the paired View Connection Server instance are View 4.6 or
later.
VMware View Administration
310 VMware, Inc.