5.0

Table Of Contents
n
The View Connection Server connection failed.
Opening a desktop might also fail after contacting a View Connection Server instance and obtaining a list of
available desktops.
Cause
Connectivity problems between View Client and a View Connection Server instance can occur for different
reasons.
n
Incorrect network proxy or firewall settings on View Client.
n
Lookup failure for the DNS name of the View Connection Server host when setting up a secure connection.
Solution
Try the following solutions in sequence. If a solution does not resolve the issue, try the next one.
n
Use a browser to access the View Connection Server instance by using HTTP or HTTPS.
If you do not see the login page, apply general network troubleshooting techniques to resolve the issue.
n
Enter valid credentials on the login page.
n
If you receive an error message about being unable to start the secure connection, the most likely reason
is that View Client (or proxy server, if configured) is unable to resolve the DNS name of the View
Connection Server host. Configure the host to provide its IP address rather than its FQDN when it directs
View Client to open a secure connection.
a In View Administrator, click View Configuration > Servers.
b Select the security server or View Connection Server instance and click Edit.
c In the External URL text box, change the URL so that it contains the external IP address for the security
server or View Connection Server instance that View clients can access over the Internet.
d Click OK.
The external URL is updated immediately. You do not need to restart the View Connection Server
service for the change to take effect.
n
If the preceding solution does not resolve the issue, restart the View Connection Server instance.
Connection Problems Between View Client and the PCoIP Secure Gateway
You might experience connection problems between View Client and a security server or View Connection
Server host when the PCoIP Secure Gateway is configured to authenticate external users that communicate
over PCoIP.
Problem
View clients that use PCoIP cannot connect to or display View desktops. The initial login to a security server
or View Connection Server instance succeeds, but the connection fails when the user selects a View desktop.
This issue occurs when the PCoIP Secure Gateway is configured on a security server or View Connection Server
host.
NOTE Typically, the PCoIP Secure Gateway is leveraged on a security server. In a network configuration in
which external clients connect directly to a View Connection Server host, the PCoIP Secure Gateway can also
be configured on View Connection Server.
Cause
Problems connecting to the PCoIP Secure Gateway can occur for different reasons.
n
Windows Firewall has closed a port that is required for the PCoIP Secure Gateway.
Chapter 16 Troubleshooting View Components
VMware, Inc. 309