4.6

Table Of Contents
Pool Provisioning Fails Due to a Configuration Problem
If a template is not available or a virtual machine image has been moved or deleted, provisioning of a desktop
pool can fail.
Problem
A desktop pool is not provisioned, and you see the following message in the event database.
Provisioning error occurred on Pool
Desktop_ID
because of a configuration problem
Cause
This problem has a number of possible causes.
n
A template is not accessible.
n
The name of a template has been changed in vCenter.
n
A template has been moved to a different folder in vCenter.
n
A virtual machine image has been moved between ESX servers, or it has been deleted.
Solution
n
Verify that the template is accessible.
n
Verify that the correct name and folder are specified for the template.
n
If a virtual machine image has been moved between ESX servers, move the virtual machine to the correct
vCenter folder.
n
If a virtual machine image has been deleted, delete the entry for the virtual machine in View Administrator
and recreate or restore the image.
Pool Provisioning Fails Due to a View Connection Server Instance Being Unable
to Connect to vCenter
If a Connection Server is not able to connect to vCenter, provisioning of a desktop pool can fail.
Problem
Provisioning of a desktop pool fails, and you see one of the following error messages in the event database.
n
Cannot log in to vCenter at address
VC_Address
n
The status of vCenter at address
VC_Address
is unknown
Cause
The View Connection Server instance cannot connect to vCenter for one of the following reasons.
n
The Web service on the vCenter Server has stopped.
n
There are networking problems between the View Connection Server host and the vCenter Server.
n
The port numbers and login details for vCenter or View Composer have changed.
Solution
n
Verify that the Web service is running on the vCenter.
n
Verify that there are no network problems between the View Connection Server host and the vCenter.
n
In View Administrator, verify the port numbers and login details that are configured for vCenter and
View Composer.
VMware View Administration
290 VMware, Inc.