4.6

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If you receive an error message about being unable to start the secure connection, the most likely reason
is that View Client (or proxy server, if configured) is unable to resolve the DNS name of the View
Connection Server host. Configure the host to provide its IP address rather than its FQDN when it directs
View Client to open a secure connection.
a In View Administrator, click View Configuration > Servers.
b Select the security server or View Connection Server instance and click Edit.
c In the External URL text box, change the URL so that it contains the external IP address for the security
server or View Connection Server instance that View clients can access over the Internet.
d Click OK.
The external URL is updated immediately. You do not need to restart the View Connection Server
service for the change to take effect.
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If the preceding solution does not resolve the issue, restart the View Connection Server instance.
Connection Problems Between View Client and the PCoIP Secure Gateway
You might experience connection problems between View Client and a security server or View Connection
Server host when the PCoIP Secure Gateway is configured to authenticate external users that communicate
over PCoIP.
Problem
View clients that use PCoIP cannot connect to or display View desktops. The initial login to a security server
or View Connection Server instance succeeds, but the connection fails when the user selects a View desktop.
This issue occurs when the PCoIP Secure Gateway is configured on a security server or View Connection Server
host.
NOTE Typically, the PCoIP Secure Gateway is leveraged on a security server. In a network configuration in
which external clients connect directly to a View Connection Server host, the PCoIP Secure Gateway can also
be configured on View Connection Server.
Cause
Problems connecting to the PCoIP Secure Gateway can occur for different reasons.
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Windows Firewall has closed a port that is required for the PCoIP Secure Gateway.
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The PCoIP Secure Gateway is not enabled on the security server or View Connection Server instance.
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The PCoIP External URL setting is configured incorrectly. You must specify this setting as the external IP
address that View clients can access over the Internet.
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The PCoIP External URL or secure tunnel External URL is configured to point to a different security server
or View Connection Server host. When you configure these two external URLs on a security server or
View Connection Server host, both external URLs must be addresses for the current host.
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The View client is connecting through an external web proxy that has closed a port required for the PCoIP
Secure Gateway. For example, a web proxy in a hotel network or public wireless connection might block
the required ports.
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The View Connection Server instance that is paired with the security server on which the PCoIP Secure
Gateway is configured is version View 4.5 or earlier. The security server and paired View Connection
Server instance must be View 4.6 or later.
VMware View Administration
286 VMware, Inc.