4.6

n
Collect Diagnostic Information for View Connection Server Using the Support Tool on page 282
You can use the support tool to set logging levels and generate log files for View Connection Server.
n
Collect Diagnostic Information for View Agent, View Client, or View Connection Server from the
Console on page 283
If you have direct access to the console, you can use the support scripts to generate log files for View
Connection Server, View Client, or desktops that are running View Agent. This information helps
VMware Technical Support diagnose any issues that arise with these components.
Create a Data Collection Tool Bundle for View Agent
To assist VMware Technical Support in troubleshooting View Agent, you might need to use the vdmadmin
command to create a Data Collection Tool (DCT) bundle.
You must be logged into a standard or replica instance View Connection Server as a user in the
Administrators role.
Procedure
u
To specify the names of the output bundle file, desktop pool, and machine, use the -outfile, -d, and
-m options with the vdmadmin command.
vdmadmin -A [-b
authentication_arguments ] -getDCT -outfile local_file -d desktop -m machine
The command writes the bundle to the specified output file.
Example: Creating a Bundle File for View Agent
Create the DCT bundle for the machine machine1 in the desktop pool dtpool2 and write it to the zip file
C:\myfile.zip.
vdmadmin -A -d dtpool2 -m machine1 -getDCT -outfile C:\myfile.zip
What to do next
If you have an existing support request, you can update it by attaching the DCT bundle file.
Save Diagnostic Information for View Client
If you encounter problems using View Client, and cannot resolve the problems using general network
troubleshooting techniques, you can save a copy of the log files and information about the configuration.
You can attempt to resolve connection problems for View Client before saving the diagnostic information and
contacting VMware Technical Support . For more information, see “Connection Problems Between View Client
and View Connection Server,” on page 285.
Procedure
1 In View Client, click Support Information, or on the virtual desktop menu, select Options > Support
Information.
2 In the Support Information window, click Collect Support Data and click Yes when prompted.
A command window shows the progress of gathering the information. This process can take several
minutes.
3 In the command window, respond to the prompts by entering the URLs of the View Connection Server
instances against which you want to test the configuration of View Client, and, if required, selecting to
generate diagnostic dumps of the VMware View processes.
The information is written to a zip file in a folder on the client machine's desktop.
4 File a support request on the Support page of the VMware Web site, and attach the output zip file.
Chapter 15 Troubleshooting View Components
VMware, Inc. 281