4.6

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If a desktop reports that it is ready, but does not accept connections, check the firewall configuration to
make sure that the display protocol (RDP or PCoIP) is not blocked. See “Connection Problems Between
Desktops and View Connection Server Instances,” on page 287.
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If a desktop appears to be missing from a vCenter Server, verify whether its virtual machine is configured
on the expected vCenter Server, or if it has been moved to another vCenter Server.
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If a desktop has an active login, but this is not on the console, the session must be remote. If you cannot
contact the logged-in users, you might need to restart the virtual machine to forcibly log out the users.
Manage Desktops and Policies for Unentitled Users
You can display the desktops that are allocated to users whose entitlement has been removed, and you can
also display the policies that have been applied to unentitled users.
A user who is unentitled might have left the organization permanently, or you might have suspended their
account for an extended period of time. These users are assigned a desktop but they are no longer entitled to
use the desktop pool.
You can also use the vdmadmin command to display unentitled desktops and policies. See “Displaying the
Desktops and Policies of Unentitled Users Using the -O and -P Options,” on page 314.
Procedure
1 In View Administrator, select Desktops.
2 Select More Commands > View Unentitled Machines.
3 Remove the desktop assignments for unentitled users and roll back local desktops that unentitled users
have checked out.
4 Select More Commands > View Unentitled Machines or More Commands > View Unentitled Policies
as appropriate.
5 Change or remove the policies that are applied to unentitled users.
Collecting Diagnostic Information for VMware View
You can collect diagnostic information to help VMware Technical Support diagnose and resolve issues with
VMware View.
You can collect diagnostic information for various components of VMware View. How you collect this
information varies depending on the VMware View component.
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Create a Data Collection Tool Bundle for View Agent on page 281
To assist VMware Technical Support in troubleshooting View Agent, you might need to use the
vdmadmin command to create a Data Collection Tool (DCT) bundle.
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Save Diagnostic Information for View Client on page 281
If you encounter problems using View Client, and cannot resolve the problems using general network
troubleshooting techniques, you can save a copy of the log files and information about the configuration.
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Collect Diagnostic Information for View Composer Using the Support Script on page 282
You can use the View Composer support script to collect configuration data and generate log files for
View Composer. This information helps VMware customer support diagnose any issues that arise with
View Composer.
VMware View Administration
280 VMware, Inc.