4.6

Table 15-1. Types of Event Reported by View Manager
Event Type Description
Audit Failure or Audit
Success
Reports the failure or success of a change that an administrator or user makes to the operation or
configuration of VMware View.
Error Reports a failed operation by View Manager.
Information Reports normal operations within VMware View.
Warning Reports minor problems with operations or configuration settings that might lead to more serious
problems over time.
You might need to take some action if you see messages that are associated with Audit Failure, Error, or
Warning events. You do not need to take any action for Audit Success or Information events.
Send Messages to Desktop Users
You might sometimes need to send messages to users who are currently logged into desktops. For example,
If you need to perform maintenance on a desktop, you can ask the user to log out temporarily, or warn them
of a future interruption of service.
Procedure
1 In View Administrator, select Users and Groups.
2 Click on the user to whom you want to send a message.
3 Under the Sessions tab, select the user's session, and click Send Message.
4 Type in the message, select the message type, and click OK.
Display Desktops with Suspected Problems
You can display a list of the desktops whose operation View Manager has detected as being suspect.
View Administrator displays desktops that exhibit the following problems:
n
Are powered on, but which are not responding.
n
Remain in the provisioning state for a long time.
n
Are ready, but which report that they are not accepting connections.
n
Appear to be missing from a vCenter Server.
n
Have active logins on the console, logins by users who are not entitled, or logins not made via a View
Connection Server instance.
Procedure
1 In View Administrator, select Desktops.
2 Under the VirtualCenter VMs tab, click Problem Desktops.
What to do next
The action that you should take depends on the problem that View Administrator reports for a desktop.
n
If a desktop is powered on, but does not respond, restart its virtual machine. If the desktop still does not
respond, verify that the version of the View Agent is supported for the desktop operating system. See
“Configuring Logging in View Agent Using the -A Option,” on page 301.
n
If a desktop remains in the provisioning state for a long time, delete its virtual machine, and clone it again.
Verify that there is sufficient disk space to provision the desktop. See “Virtual Machines Are Stuck in the
Provisioning State,” on page 291.
Chapter 15 Troubleshooting View Components
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