4.6

Login Window Takes a Long Time to Appear
Under certain circumstances, after you open View Client and specify a View Connection Server instance, the
login window does not appear for 30 or more seconds.
Problem
The login window is not accessible for sometimes as long as 30 seconds, until the connection attempt times
out.
Cause
If View Client uses an IP address for View Connection Server, this problem occurs if you have a network
connection but View Connection Server is not reachable. For example, you might see this problem if you
attempt to log in to a local desktop from home when you have an Internet connection but do not have a VPN
connection that would allow access to View Connection Server.
If View Client uses a host name rather than an IP address, on a local area network (LAN), this problem means
that View Connection Server, or a proxy if you use a proxy, is down or a firewall is blocking the connection.
On a wide area network (WAN) this problem could mean the same thing or it could mean that the host name
is resolvable on public DNS but the server is not meant to be accessible from the WAN.
Solution
You must wait for the connection attempt to time out. The login window appears eventually.
View Transfer Server Remains in a Pending State
View Transfer Server is unavailable while it remains in a Pending state for an excessively long time. For
example, the Pending state might last longer than ten minutes.
Problem
After you add View Transfer Server to View Manager, the View Transfer Server status does not change to a
Ready state.
Cause
A common cause is that View Connection Server cannot connect to View Transfer Server.
Solution
n
Verify that View Transfer Server is installed on the virtual machine.
n
Verify that the View Transfer Server services are running.
a On the View Transfer Server virtual machine, open the Control Panel > Administrative Tools >
Services dialog box.
b Make sure that the VMware View Transfer Server Service, VMware View Transfer Server Control
Service, and VMware View Framework Component services are started.
n
Verify that the View Transfer Server virtual machine can resolve the View Connection Server host name.
n
Verify that the View Connection Server machine can ping the View Transfer Server IP address.
n
Verify that the View Transfer Server virtual machine satisfies the recommended system configuration. See
the View Transfer Server system requirements in the VMware View Installation document.
Chapter 13 Managing Local Desktops
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