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Table Of Contents
- View Manager Administration Guide
- Contents
- About This Book
- Introduction
- Installation
- View Administrator
- Virtual Desktop Deployment
- Client Management
- Installing and Running View Client and View Portal
- Client Connections from the Internet
- Creating SSL Server Certificates
- Using Existing SSL Certificates
- Smart Card Authentication
- RSA SecurID Authentication
- View Client Command Line Options
- Virtual Printing
- Adobe Flash Bandwidth Reduction
- Client Computer Information
- Using PCoIP Display Protocol
- Using HP RGS Display Protocol
- View Composer
- Overview of View Composer
- Preparing vCenter Server for View Composer
- Preparing a Parent VM
- Deploying Linked Clone Desktops from View Manager
- Refreshing, Recomposing, and Rebalancing Linked Clone Desktops
- Using an Existing View Composer Database
- Using the SviConfig Tool for View Composer
- Offline Desktop
- Component Policies
- Unified Access
- Troubleshooting
- Appendix: The locked.properties File
- Glossary
- Index
VMware, Inc. 213
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OccasionallywhenusingtheViewManagerproduct,administratorsorusersmay
encounterunexpectedbehavior.Inthesesituations,youcanobtainassistancefrom
VMware.
Thischapterprovidesasummaryofsomeofthehigh‐levelstepsyoucantaketogather
applicationdata,requestassistance,andsearchforsupportinformationinour
knowledgebase.
Thischapterdiscussesthesetopics:
“CollectingViewManagerDiagnosticInformation”onpage 213
“UpdatingSupportRequests”onpage 217
“FurtherTroubleshootingInformation”onpage 217
Collecting View Manager Diagnostic Information
DiagnosticinformationhelpsVMwareTechnicalSupportdiagnoseandresolveissues.
ViewManagerincludesascriptcalledvdm-supportthatcollectsinformationforuse
byVMwareTechnicalSupport.Sendthefilegeneratedbythescriptwithyoursupport
request.
OntheViewConnectionServeryoucanrunthescriptmanuallyorbyusing
thesupport
toolintheStartmenu.ForViewClientoronViewManagerdesktopsrunning
View Agent,youmustrunthescriptmanually.
Troubleshooting
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