3.0.1

View Manager Administration Guide
170 VMware, Inc.
Updating Support Requests
Afteryoufileasupportrequest,youmayreceiveanemailrequestfromVMware
TechnicalSupportaskingfortheoutputofthevdm-supportorsvi-supportscripts.
Replytotheemailmessageandattachyourscriptoutputfiletothereply.
Iftheoutputistoolargetoincludeasanattachment(10M
Bormore),contactVMware
TechnicalSupportwithyoursupportrequestnumberandrequestFTPupload
instructions.Youcanalsoupdateyoursupportrequestandattachthefileatthesupport
Website.
To update your support request
1 VisittheSupportpageattheVMwareWebsiteandlogin.
2ClickSupportRequestHistoryandfindtheappl
icablesupportrequestnumber.
3 Updatethesupportrequestandattachyourvdm-supportorsvi-supportscript
output.
dmpdir TheabsolutepathofthedirectoryfromwhichtogathertheViewComposer
logs.
Defaultis:
%ALLUSERSPROFILE%\Application Data\VMware\View Composer\Logs
dmpformat Theprefixthatwillbeusedtofilterthedmpfiles.
Defaultisvmware-svi-
nolog Disablestheloggingofeventsloggedbuythesystemeventlog.
fullbundle Generatefullbundlecontainingextendeddata.Thisprocedurecantakeupto
10mi
nutesandisomittedbydefault.
filescount Maximumnumberoffilestogatherfromeachfolderlocation.Defaultis50.
destdir Theabsolutepathofdirectoryunderwhichthelogdatawillbesaved.The
defaultistheWindowsdesktopdirectoryofthecurrentuser.Ifspecified,
ensurethedir
ectorypermissionssecurethelogdata.
logdir Thepathofdirectoryfromwhichtogatherlogs.Defaultis:
%ALLUSERSPROFILE%\Application Data\VMware\View Composer\Logs
logformat Theprefixthatwillbeusedtofilterthelogfiles.Defaultis
vmware-desktopcomposer
zip Specifiestheutilityusedtoarchivethesupportinformation.Ifnovalueis
specified,thedefault(built‐in)toolisus
ed.
Table 10-1. svi-support – Parameters (Continued)
Parameter Description