3.0.1

VMware, Inc. 169
Chapter 10 Troubleshooting
2Runthesupportscript:
cscript vdm-support.vbs
Whenthescriptfinishes,itinformsyouoftheoutputfilenameandlocation.
3FileasupportrequestontheSupportpageoftheVMwareWebsite:
https://www.vmware.com/support/login.do
View Composer Support
Thesvi-supportscriptprovidedwithViewManagerofferscomponent‐specific
supportforViewComposerbycollectingconfigurationandloggingdata.This
informationisgatheredinordertohelpVMwarecustomersupportdiagnoseanyissues
thatmayarisewhileusingthisfeature.
Thesvi‐supportscriptmustberunwithcscript.exe,ac
ommand‐lineversionofthe
WindowsScriptHostthatprovidescommand‐lineoptionsforsettingscriptproperties.
MicrosoftTechNetprovidesdetailedguidanceonhowtousecscript.exe:
http://technet.microsoft.com/library/bb490887.aspx
Thesvi-supportscriptislocatedontheVirtualCenterserverinthesamedirectoryas
theViewComposerservice:
C:\Program Files\VMware\View Composer
Thesvi-supportscriptinstructionsaresubmitte
dfromaWindowscommandprompt
inthefollowingform:
cscript.wsf svi-support.wsf [/?] [/novclogs] [/dmpdir:<value>]
[/dmpformat:<value>] [/nolog] [/fullbundle] [/filescount:<value>]
[/destdir:<value>] [/logdir:<value>] [/logformat:<value>]
[/zip:<value>]
Alltheparametersassociatedwiththetoolareoptional,mustbeprecededbya
forward‐slash(/),andaredescribedinTable 10‐1.
Table 10-1. svi-support – Parameters
Parameter Description
? Displaystheparametersusedwiththesupportscript.
novclogs VirtualCentercontainsdiagnosticscriptsthatcollectserverand
database‐relatedinformationfromtheVirtualCenterapplicationlogs.Specify
thisoptionifyouwanttodisablethecollectionofinformationfromthe
VirtualCenterlogs.