3.0.1

Table Of Contents
VMware, Inc. 167
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OccasionallywhenusingtheViewManagerproduct,administratorsorusersmay
encounterunexpectedbehavior.Inthesesituations,youcanobtainassistancefrom
VMware.
Thischapterprovidesasummaryofsomeofthehighlevelstepsyoucantaketogather
applicationdata,requestassistance,andsearchforsupportinformationinour
knowledgebase
.
Thischapterdiscussesthesetopics:
“CollectingViewManagerDiagnosticInformation”onpage 167
“UpdatingSupportRequests”onpage 170
“FurtherTroubleshootingInformation”onpage 171
Collecting View Manager Diagnostic Information
DiagnosticinformationhelpsVMwareTechnicalSupportdiagnoseandresolveissues.
ViewManagerincludesascriptcalledvdm-supportthatcollectsinformationforuse
byVMwareTechnicalSupport.Sendthefilegeneratedbythescriptwithyoursupport
request.
OntheViewConnectionServeryoucanrunthescriptmanuallyorbyusingth
esupport
toolintheStartmenu.ForViewClientoronViewManagerdesktopsrunningView
Agent,youmustrunthescriptmanually.
Troubleshooting
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