Specifications

VMware, Inc. 219
Chapter 10 Troubleshooting
Updating Support Requests
Afteryoufileasupportrequest,youmayreceiveanemailrequestfromVMware
TechnicalSupportaskingfortheoutputofthevdm-supportorsvi-supportscripts.
Replytotheemailmessageandattachyourscriptoutputfiletothereply.
Iftheoutputistoolargetoincludeasanattachment
(10MBormore),contactVMware
TechnicalSupportwithyoursupportrequestnumberandrequestFTPupload
instructions.Youcanalsoupdateyoursupportrequestandattachthefileatthesupport
Website.
To update your support request
1 VisittheSupportpageattheVMwareWebsiteandlogin.
2ClickSupportRequestHistoryand
findtheapplicablesupportrequestnumber.
3 Updatethesupportrequestandattachyourvdm-supportorsvi-supportscript
output.
Further Troubleshooting Information
ThefollowingURLsforVMwareKnowledgeBase(KB)articlescontaintroubleshooting
informationforViewManager.TheKnowledgeBaseiscontinuallyupdatedwithnew
troubleshootinginformation.
 Troubleshootingenduserconnectionissues:
http://www.vmware.com/info?id=342
 Troubleshootingpoolingissues:
http://www.vmware.com/info?id=343
 TroubleshootingUSBissues:
http://www.vmware.com/info?id=346