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Table Of Contents
Unable to Import or Login Users of the Single Sign-On Service
You are unable to add users of the Single Sign-On service to use Data Director, or users who were previously
able to login in to Data Director using their Single Sign-On credentials no longer can.
Problem
You are unable to import users of the Single Sign-On service to use Data Director, or users who were previously
able to login in to Data Director using their Single Sign-On credentials no longer can.
Cause
n
The Data Director solution user was inadvertently deleted from the Single Sign-On service.
n
The Data Director Management Certificate has expired, and needs to be renewed.
n
The Single Sign-On service is unavailable.
Solution
1 Confirm that the Single Sign-On service is operating properly.
The Single Sign-On service may have failed or been inadvertently terminated. Ensure that it is running
properly before continuing to the next step.
2 Log into Data Director as the system administrator.
3 In the System tab, click System Settings.
4 Expand Other Settings and click General.
5 In the vSphere SSO Servicesection, look-up the name of the solution user used to register Data Director.
6 Log into the vSphere Web client.
7 Browse to Administration > Access > SSO Users and Groups in the vSphere Web Client.
8 Click the Application Users tab, select the solution user name used to register Data Director, and click the
Delete Application User icon.
9 Log in to the Data Director Management Server virtual machine OS, and open the console.
10 Run the following the command to remove the Data Director Single Sign-On service registration
information.su aurora -l -c "/opt/aurora/postgresql/bin/psql" << EOFdelete from keyvalue_store
where obj_id='VSPHERE_SSO'EOF
11 Restart Data Director and register it with the Single Sign-On service.
What to do next
When Data Director restarts, you must re-register it with the Single Sign-On service. To learn how to register
Data Director with the Single Sign-On Service, see “Register vFabric Data Director with the vCenter Single
Sign-On Service,” on page 41.
NOTE If you register Data Director with a different Single Sign-On service than was previously used, the
existing imported users may not be able to log in.
Chapter 20 Data Director Troubleshooting
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