User`s guide

Procedure
1. Click Console.
2. Select Service Desk.
3. Under the Service Desk node, select any sub-node.
For example, click By RFC to view the data according to request for change (RFC). Under the By RFC
sub-node, select an RFC to view the data for that item.
Be aware the your sub-nodes and data views may differ from the defaults or from other organizations
based on your requirements and specific implementation.
What to do next
Look at the status of change jobs. See "View Service Desk Integration in Job Manager" on page 248.
View Service Desk Integration in Job Manager
VCM Service Desk Integration pauses requested changes to managed machines while VCM integrates
with your service desk application to pass the request through your change management process.
Procedure
1. Click Administration.
2. Select Job Manager > Pending Response.
After the job is approved, it is released to run immediately or at a scheduled time.
3. Select Job Manager > Running.
Alternately, select Job Manager > Scheduled.
NOTE Locate patching jobs by clicking Patching and selecting VCM Patching Administration >
{operating-system} > Job Manager.
vCenter Configuration Manager Installation and Getting Started Guide
248 VMware, Inc.