Installation guide

Verify the VCM Agent is Not Installed

The VCM Collector installation includes an updated Agent. The target Windows machine must not have a

VCM Agent installed before you install VCM. If an Agent is installed, you must uninstall the Agent for

VCM to install.

Procedure

1. To determine whether a VCM Agent is installed on the Windows machine, verify whether the

following folder exists.

%windir%\CMAgent

The %windir% environment variable specifies the directory where Windows is installed. This folder is

the default location. The Agent installation directory is accessible in the registry at the following

location.

HKLM\Software\Configuresoft\ECM\4.0\Common\PathsRootDir

2. If a VCM Agent is installed, remove the Agent from the target Windows machine.

a. If a working VCM Collector exists, use the VCM Web console to unlicense this machine and

remove the VCM Agent.

b. If a working VCM Collector does not exist, uninstall the Agent manually.

3. To uninstall the Agent manually, determine if the Agent was installed using the MSI installer.

a. Search for the string CMAgent under the following registry key.

HKEY_LOCAL_

MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall

If an Uninstall registry subkey exists that has a GUID-named key and reference to the VCM

Agent, such as {7C51E2CA-C932-44EF-8B77-3C03356A24CC}, the VCM Agent was installed

using the MSI Installer.

b. Examine the uninstall data to confirm that this is the VCM Agent.

c. Open the setting UninstallString and copy the value.

An example value is as follows.

MsiExec.exe /X{7C51E2CA-C932-44EF-8B77-3C03356A24CC}

d. If an Uninstall GUIDregistry key that references the VCM Agent does not exist, the Agent was

installed using the manual installer.

4. Uninstall the VCM Agent.

a. If the Agent was installed using the MSI installer, to uninstall the Agent click Start and click Run to

execute the command line using the UninstallString registry value.

An example value is as follows.

MsiExec.exe /X{7C51E2CA-C932-44EF-8B77-3C03356A24CC}.

b. If the Agent was installed using the manual installer, run the following command to uninstall the

Agent.

%windir%\CMAgent\Uninstall\Packages\CMAgentInstall\UnCMAgentInstall.exe /S

INSTALL.LOG

What to do next

Verify that the correct version of SQLXML is installed. See "Verify the SQLXML Version" below.

vCenter Configuration Manager Advanced Installation Guide

VMware, Inc.