5.5

Table Of Contents
Cause
This problem can occur if the certificate for vCenter Server does not match the certificate that SRM requires,
for example if the certificate for vCenter Server changed since you installed SRM.
Solution
Restore the vCenter Server certificate to the certificate that you used when you installed SRM or install a
new vCenter Server certificate.
Site Pairing Fails Because of Different Certificate Trust Methods
If you use custom certificates that a certificate authority signs, connecting the SRM sites fails if the root
certificate from the certificate authority is not present on SRM Server.
Problem
When you try to connect SRM sites, the connection fails with the error Local and Remote servers are using
different certificate trust methods.
Cause
You did not install the root certificate for the certificate authority that signs the SRM certificate on
SRM Server.
Solution
1 Use the Windows Certificate Manager utility to install the root certificate for the certificate authority
that you use to sign the SRM certificate.
The Certificate Manager utility is at C:\Windows\System32\certmgr.msc on the SRM Server host.
2 From the Windows Control Panel, run the SRM installer in Modify mode.
3 At the Certificate Type Selection page of the installer, select Use a PKCS#12 certificate file and browse
to the custom SRM certificate.
4 Follow the prompts and click Finish to run the SRM installer in Modify mode.
Error at vService Bindings When Deploying the vSphere Replication
Appliance
When you deploy the vSphere Replication appliance, you get an error at vService bindings in the Deploy
OVF Template wizard.
Problem
When you deploy the vSphere Replication, an error appears at vService bindings in the Deploy OVF
Template wizard.
Unsupported section '{http://www.vmware.com/schema/ovf}vServiceDependencySection'(A vService
dependency)
Cause
This error is typically the result of the vCenter Management Web service being paused or stopped.
Solution
Attempt to start the vCenter Management Web service. If vCenter Server is running as a Linux virtual
appliance, reboot the appliance.
Chapter 12 Troubleshooting SRM Installation and Configuration
VMware, Inc. 99