5.5

Table Of Contents
SRM Server Does Not Start
SRM depends on other services. If one of those services is not running, the SRM Server does not start.
Problem
After you install, repair, or modify SRM by running the SRM installer, or after you reboot the SRM Server,
the SRM Server does not start.
Cause
The SRM Server might not start if vCenter Server is not running, if it cannot connect to the SRM database, or
if other services that SRM requires are not running.
Solution
1 Verify that the vCenter Server instance that SRM extends is running.
If the vCenter Server service is running on a different host to the SRM Server and the vCenter Server
service stops, the SRM Server will start succesfully and then stop after a short period.
2 Verify that the SRM database service is running.
3 Log in to the machine on which you installed the SRM Server.
4 Verify that SRM can connect to vCenter Server.
a Open Programs and Features from the Windows Control Panel.
b Select the entry for VMware vCenter Site Recovery Manager and click Change.
c Click Next.
d Select Modify.
e Check that the address for vCenter Server is correct.
If the vCenter Server address has changed since you installed SRM, for example if the
vCenter Server machine uses DHCP instead of a static address, remove, reinstall, and reconfigure
SRM.
f Type the vCenter Server password and click Next.
If the vCenter Server password has changed since you installed SRM, type the new password.
g Select Use existing certificate and click Next.
h Type the credentials for the SRM database and click Next.
If the connection to the database fails, close the SRM installer and go to Step 5.
i Select Use existing database and click Next.
j Click Install to update the SRM configuration, or click Cancel if you made no changes.
5 Verify that SRM can connect to the SRM database.
a Open the Windows ODBC Data Source Administrator utility, C:\Windows\System32\Odbcad32.exe.
b Select the system DSN that you created for SRM and click Configure.
c Check that SRM is attempting to connect to the correct database server and click Next.
d Enter the login credentials for the SRM database and click Next.
e Review the database settings on the next pages, and click Finish.
Chapter 12 Troubleshooting SRM Installation and Configuration
VMware, Inc. 97