5.5

Table Of Contents
Solution
1 Use a file management tool to connect to the vSphere Replication appliance.
For example, you might use SCP or WinSCP. Connect using the root account, which is the same account
used to connect to the VAMI.
2 Delete any files you find in /opt/vmware/hms/logs.
3 Connect to the VAMI and attempt to save the vSphere Replication configuration.
This action recreates the SQL error.
4 Connect to the vSphere Replication appliance again and find the hms-configtool.log file which is
in /opt/vmware/hms/logs.
This log file contains information about the error that just occurred. Use this information to
troubleshoot the connection issue, or provide the information to VMware for further assistance. See
“Reconfigure vSphere Replication to Use an External Database,” on page 63.
404 Error Message when Attempting to Pair vSphere Replication
Appliances
Pairing vSphere Replication appliances might result in a 404 error message.
Problem
vSphere Replication might fail with a 404 error when you are pairing vSphere Replication appliances.
This problem happens if you paired the SRM Server instances by using a vCenter Server address that differs
from the address in the vCenter Server Address entry in the vSphere Replication virtual appliance
management interface (VAMI).
Cause
By default, vSphere Replication uses the IP address of the vCenter Server instance to connect to
vCenter Server.
If you paired the SRM sites using host names, the vSphere Replication pairing fails with an error.
Unexpected status code: 404
The vCenter Server address value in the VAMI must match the address that you provide when you connect
the sites.
n
If you used an IP address to pair the SRM sites, you must use the same IP address to connect
vSphere Replication to vCenter Server.
n
If you used a host name to pair the SRM sites, you must use the same host name to connect
vSphere Replication to vCenter Server.
Solution
1 Connect to the VAMI of the vSphere Replication appliance in a Web browser.
The URL for the VAMI is https://vr-appliance-address:5480.
You can also access the VAMI by clicking Configure VR Appliance in the Summary tab in the
vSphere Replication view of the SRM interface.
2 Type the same IP address or host name for vCenter Server as you used when you configured the
pairing of the SRM sites.
3 Click Save and Restart Service to apply the changes.
Chapter 12 Troubleshooting SRM Installation and Configuration
VMware, Inc. 101