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To initiate the collection of SRM server log files from the Windows command line:
a Start a Windows command shell on the SRM server host.
b Change directory to C:\Program Files (x86)\VMware\VMware vCenter Site Recovery Manager\bin.
c Run the following command.
cscript srm-support.wsf
The individual log files are collected in a file named srm-support-
MM
-
DD
-
YYYY
-
HH
-
MM
.zip, where MM-DD-
YYYY-HH-MM indicates the month, day, year, hour, and minute when the log files were created.
Features Are Unavailable When Deploying VRMS
When you deploy VRMS, you get an error about unavailable features.
Problem
When you deply VRMS, an error appears about unavailable features.
Cause
This error is typically the result of the vCenter Management Web service being paused or stopped.
Solution
Attempt to start the vCenter Management Web service. If the service fails to start, confirm that Tomcat is
running on the server. If the server is installed, but not running, try starting the server. If attempting to start
the Tomcat server does not resolve the problem, the issue might be occurring because the vCenter Server has
the wrong version of Java installed.
OVF Package is Invalid and Cannot be Deployed
When you attempt to deploy OVF for the vSphere Replication Server, the OVF package error might occur.
Problem
The error OVF package is invalid and cannot be deployed might appear while you attempt to deploy the
vSphere Replication Management Server.
Cause
This problem is due to the vCenter Server port being changed from the default of 80.
Solution
If possible, change the vCenter Server port back to 80.
Connection Errors Between VRMS and SQL Cannot be Resolved
You get a connection error between the vSphere Replication Management Server (VRMS) and SQL that you
cannot resolve.
Problem
VRMS might not be able to connect to SQL, and you have insufficient information to solve this problem.
Cause
This problem can be caused by several issues, and initially available information about the problem is
insufficient to affect a resolution.
Chapter 9 Troubleshooting SRM
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