6.1

Table Of Contents
Recovery Fails with a Timeout Error During Network Customization
for Some Virtual Machines
During a recovery some virtual machines do not recover and show a timeout error during network
customization.
Problem
During recovery some virtual machines do not recover within the default timeout period of 120 seconds.
Cause
This problem can occur for one of the following reasons.
n
The VMware Tools package is not installed on the virtual machine that you are recovering.
n
The cluster on the recovery site is experiencing heavy resource use while trying to simultaneously
recover multiple virtual machines. In this case you can increase certain timeout settings to allow more
time for tasks to complete. See “Change Recovery Settings,” on page 137.
Solution
1 Verify that VMware Tools is installed on the virtual machine that you are recovering.
2 Check the available capacity on the recovery site.
If the recovery site is experiencing heavy resource use, increasing the timeout period for guest
customization can resolve the issue.
a In the vSphere Web Client, click Site Recovery > Sites, select a site and click Manage > Advanced
Settings.
b Select Recovery and click Edit.
c Increase the recovery.customizationTimeout parameter from the default of 600 seconds.
d Increase the recovery.powerOnTimeout parameter from the default of 300 seconds.
3 Run the recovery again.
Recovery Fails with Unavailable Host and Datastore Error
Recovery or test recovery fails with an error about host hardware and datastores being unavailable if you
run the recovery or test shortly after changes occur in the vCenter Server inventory.
Problem
Recovery or test recovery fails with the error No host with hardware version '7' and datastore 'ds_id'
which are powered on and not in maintenance mode are available....
Cause
Site Recovery Manager Server keeps a cache of the host inventory state. Sometimes when recent changes
occur to the inventory, for example if a host becomes inaccessible, is disconnected, or loses its connection to
some of the datastores, Site Recovery Manager Server can require up to 15 minutes to update its cache. If
Site Recovery Manager Server has the incorrect host inventory state in its cache, a recovery or test recovery
might fail.
Solution
Wait for 15 minutes before running a recovery if you change the host inventory. If you receive the error
again, wait for 15 minutes and rerun the recovery.
Site Recovery Manager Administration
174 VMware, Inc.