5.5

Table Of Contents
Recovery Fails with Unavailable Host and Datastore Error
Recovery or test recovery fails with an error about host hardware and datastores being unavailable if you
run the recovery or test shortly after changes occur in the vCenter Server inventory.
Problem
Recovery or test recovery fails with the error No host with hardware version '7' and datastore 'ds_id'
which are powered on and not in maintenance mode are available....
Cause
SRM Server keeps a cache of the host inventory state. Sometimes when recent changes occur to the
inventory, for example if a host becomes inaccessible, is disconnected, or loses its connection to some of the
datastores, SRM Server can require up to 15 minutes to update its cache. If SRM Server has the incorrect host
inventory state in its cache, a recovery or test recovery might fail.
Solution
Wait for 15 minutes before running a recovery if you change the host inventory. If you receive the error
again, wait for 15 minutes and rerun the recovery.
Reprotect Fails with a vSphere Replication Timeout Error
When you run reprotect on a recovery plan that contains vSphere Replication protection groups, the
operation times out with an error.
Problem
Reprotect operations on recovery plans that contain vSphere Replication protection groups fail with the
error
Operation timed out: 7200 seconds VR synchronization failed for VRM
group <Unavailable>. Operation timed out: 7200 seconds
.
Cause
When you run reprotect, SRM performs an online sync for the vSphere Replication protection group, which
might cause the operation to timeout. The default timeout value is 2 hours.
Solution
Increase the synchronizationTimeout timeout value in Advanced Settings. See “Change vSphere Replication
Settings,” on page 88.
Recovery Plan Times Out While Waiting for VMware Tools
Running a recovery plan fails with a timeout error while waiting for VMware Tools to start.
Problem
Recovery operations fail at the Shutdown VMs step or Waiting for VMware Tools step of a recovery plan.
Cause
SRM uses VMware Tools heartbeat to discover when recovered virtual machines are running on the
recovery site. Recovery operations require that you install VMware Tools on the protected virtual machines.
Recovery fails if you did not install VMware Tools on the protected virtual machines, or if you did not
configure SRM to start without waiting for VMware Tools to start.
Chapter 10 Troubleshooting SRM Administration
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