5.5

Resolve SRM Operational Issues
If you encounter problems with creating protection groups and recovery plans, failover, recovery, or guest
customization, you can troubleshoot the problem.
SRM Doubles the Number of Backslashes in the Command Line When Running
Callouts
When a backslash is a part of the callout command line, SRM doubles all backslashes.
Problem
The command-line system interpreter treats double backslashes as a single backslash only in file paths. If the
callout command requires a backslash in a parameter other than a file path and the command does not
convert double backslashes to a single backslash, the callout command might fail with an error.
For example, you can add a callout step to the workflow and enter the following text as a command:
c:\Windows\system32\cmd.exe /C "C:\myscript.cmd" a/b/c \d\e\f \\g\\h c:\myscript.log
As result of the callout step, SRM runs the following command:
c:\\Windows\\system32\\cmd.exe /C "C:\\myscript.cmd" a/b/c \\d\\e\\f \\\\g\\\\h c:\\myscript.log
If myscript.cmd does not change the double backslash to a single backslash, and parameters \d\e\f
and \\g\\h are sensitive to the number of back slashes, myscript.cmd can fail.
Solution
1 Create an additional command-line batch file to contain commands and all required parameters. The
callout step runs this additional batch file without any argument. For the example, the solution is as
follows:
a In a text editor such as Notepad, create a file c:\SRM_callout.cmd with the following content:
C:\myscript.cmd a/b/c \d\e\f \\g\\h c:\myscript.log
b In a recovery plan callout step, type the command to run:
c:\\Windows\\system32\\cmd.exe /C c:\SRM_callout.cmd
2 Add a code to the original script file that replaces double back slashes with a single back slash.
a Add code similar to the following sample in the beginning of the script file c:\myscript.cmd.
@echo off
set arg2=%2
set arg3=%3
set fixed_arg2=%arg2:\\=\%
set fixed_arg3=%arg3:\\=\%
If you use the shift command in a script, all backslash-sensitive parameters are handled this way.
b If you do not use the shift command in a script, make the following changes:
Replace %2 with %fixed_arg2%.
Replace %3 with %fixed_arg3%.
c Do not change the callout step command.
Chapter 10 Troubleshooting SRM Administration
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