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d Ensure that the vCenter Server services are up and running.
n
Use Rollback Method 2.
a Restore the Platform Services Controller instance from a snapshot to the point where you
were about to start vCenter Server upgrade. You can use a backup for a Windows
configuration or use another backup and restore approach to revert the snapshot.
b Restore the vCenter Server instance from a snapshot.
c Restore the vCenter Server database from a snapshot.
d Ensure that the vCenter Server services are up and running.
For Rollback Method 2, you will lose all data written to Platform Services Controller after the
vCenter Server upgrade has been started when you restore from the Platform Services Controller
snapshot taken before that point in time.
Microsoft SQL Database Set to Unsupported
Compatibility Mode Causes vCenter Server Installation or
Upgrade to Fail
vCenter Server installation with a Microsoft SQL database fails when the database is set to compatibility
mode with an unsupported version.
Problem
The following error message appears: The DB User entered does not have the required
permissions needed to install and configure vCenter Server with the selected DB.
Please correct the following error(s): %s
Cause
The database version must be supported for vCenter Server. For SQL, even if the database is a
supported version, if it is set to run in compatibility mode with an unsupported version, this error occurs.
For example, if SQL 2008 is set to run in SQL 2000 compatibility mode, this error occurs.
Solution
u
Make sure the vCenter Server database is a supported version and is not set to compatibility mode
with an unsupported version. See the VMware Product Interoperability Matrixes at
http://partnerweb.vmware.com/comp_guide2/sim/interop_matrix.php?.
Collect Logs to Troubleshoot ESXi Hosts
You can collect installation or upgrade log files for ESXi. If an installation or upgrade fails, checking the
log files can help you identify the source of the failure.
Solution
1 Enter the vm-support command in the ESXi Shell or through SSH.
2 Navigate to the /var/tmp/ directory.
vCenter Server Upgrade
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