6.7

Table Of Contents
Procedure
1 Leave the check boxes selected and click Finish.
The installation files are collected in a .zip file on your desktop, for example, VMware-VCS-logs-
time-of-installation-attempt.zip, where time-of-installation-attempt displays the year, month,
date, hour, minutes, and seconds of the installation attempt.
2 Retrieve the log files from the .zip file on your desktop.
What to do next
Examine the log files to determine the cause of failure.
Retrieve Installation Logs Manually
You can retrieve the installation log files manually for examination.
Procedure
1 Navigate to the installation log file locations.
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%PROGRAMDATA%\VMware\vCenterServer\logs directory, usually
C:\ProgramData\VMware\vCenterServer\logs
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%TEMP% directory, usually C:\Users\username\AppData\Local\Temp
The files in the %TEMP% directory include vc-install.txt, vminst.log, pkgmgr.log, pkgmgr-
comp-msi.log, and vim-vcs-msi.log.
2 Open the installation log files in a text editor for examination.
Collect Database Upgrade Logs
You can retrieve the database upgrade log files manually for examination.
You can retrieve the database upgrade logs after you complete the vCenter Server upgrade process.
Prerequisites
Procedure
1 Navigate to the database upgrade log locations.
2 Open the database upgrade logs in a text editor for examination.
You can examine the log files for the details of your database upgrade process.
Example: Database Upgrade Locations
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For pre-upgrade checks, review the %TEMP%\..\vcsUpgrade\vcdb_req.out file.
The vcdb_req.err file tracks any errors that were identified during the pre-upgrade phase.
vCenter Server Upgrade
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