6.7

Table Of Contents
You can choose the Installation Wizard method or the manual method for saving and recovering log files
for a vCenter Server for Windows installation failure.
You can also collect deployment log files for vCenter Server Appliance.
Collect Installation Logs for vCenter Server Appliance
You can collect installation log files and check these files to identify the source of a failure if
vCenter Server Appliance stops responding during initial startup.
Procedure
1 Access the appliance shell.
Option Description
If you have direct access to the
appliance
Press Alt+F1.
To connect remotely Use SSH or another remote console connection to start a session to the
appliance.
2 Enter a user name and password that the appliance recognizes.
3 In the appliance shell , run the pi shell command to access the Bash shell.
4 In the Bash shell, run the vc-support.sh script to generate a support bundle.
This command generates a .tgz file in /var/tmp.
5 Export the generated support bundle to the user@x.x.x.x:/tmp folder.
scp /var/tmp/vc-etco-vm-vlan11-dhcp-63-151.eng.vmware.com-2014-02-28--21.11.tgz user@x.x.x.x:/tmp
6 Determine which firstboot script failed.
cat /var/log/firstboot/firstbootStatus.json
What to do next
To identify potential causes of the failure, examine the log file of the firstboot script that failed.
Collect Installation Logs by Using the Installation Wizard
You can use the Setup Interrupted page of the installation wizard to browse to the generated .zip file of
the vCenter Server for Windows installation log files.
If the installation fails, the Setup Interrupted page appears with the log collection check boxes selected by
default.
vCenter Server Upgrade
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