6.7

Procedure
1 On the Windows machine that you use for deploying the vCenter Server Appliance, navigate to the
log files folder.
If you are logged in as an administrator, by default this is the
C:\Users\Administrator\AppData\Local\VMware\CIP\vcsaInstaller folder.
2 Open the installation log files in a text editor for examination.
Export a vCenter Server Support Bundle for Troubleshooting
You can export the support bundle of the vCenter Server instance in the vCenter Server Appliance for
troubleshooting using the URL displayed on the DCUI home screen.
You can also collect the support bundle from the vCenter Server Appliance Bash shell by running the vc-
support.sh script.
The support bundle is exported in .tgz format.
Procedure
1 Log in to the Windows host machine on which you want to download the bundle.
2 Open a Web browser and enter the URL to the support bundle displayed in the DCUI.
https://appliance-fully-qualified-domain-name:443/appliance/support-bundle
3 Enter the user name and password of the root user.
4 Click Enter.
The support bundle is downloaded as .tgz file on your Windows machine.
5 (Optional) To determine which firstboot script failed, examine the firstbootStatus.json file.
If you ran the vc-support.sh script in the vCenter Server Appliance Bash shell, to examine the
firstbootStatus.json file, run
cat /var/log/firstboot/firstbootStatus.json
Attempt to Install a Platform Services Controller After a
Prior Installation Failure
When you want to replicate Platform Services Controller data, you might not be able to join a vCenter
Single Sign-On domain in an existing Platform Services Controller.
Problem
When you try to install a Platform Services Controller, either embedded or external, and join the
Platform Services Controller to a vCenter Single Sign-On domain or site, the installation might fail and the
failure might leave incomplete data in the Platform Services Controller federation.
vCenter Server Installation and Setup
VMware, Inc. 161