6.7

Table Of Contents
Collect Installation Logs by Using the Installation Wizard
You can use the Setup Interrupted page of the installation wizard to browse to the generated .zip file of
the vCenter Server for Windows installation log files.
If the installation fails, the Setup Interrupted page appears with the log collection check boxes selected by
default.
Procedure
1 Leave the check boxes selected and click Finish.
The installation files are collected in a .zip file on your desktop, for example, VMware-VCS-logs-
time-of-installation-attempt.zip, where time-of-installation-attempt displays the year, month,
date, hour, minutes, and seconds of the installation attempt.
2 Retrieve the log files from the .zip file on your desktop.
What to do next
Examine the log files to determine the cause of failure.
Retrieve Installation Logs Manually
You can retrieve the installation log files manually for examination.
Procedure
1 Navigate to the installation log file locations.
n
%PROGRAMDATA%\VMware\vCenterServer\logs directory, usually
C:\ProgramData\VMware\vCenterServer\logs
n
%TEMP% directory, usually C:\Users\username\AppData\Local\Temp
The files in the %TEMP% directory include vc-install.txt, vminst.log, pkgmgr.log, pkgmgr-
comp-msi.log, and vim-vcs-msi.log.
2 Open the installation log files in a text editor for examination.
Collect Deployment Log Files for the vCenter Server Appliance
If the vCenter Server Appliance deployment fails, you can retrieve the log files and examine them for the
reason of the failure.
The full path to the log files is displayed in the vCenter Server Appliance deployment wizard.
In case of firstboot failure, you can download the support bundle on a Windows host machine and
examine the log files to determine which firstboot script failed. See Export a vCenter Server Support
Bundle for Troubleshooting.
vCenter Server Installation and Setup
VMware, Inc. 160