6.0.2

Table Of Contents
Collect Installation Logs by Using the Installation Wizard
You can use the Setup Interrupted page of the installation wizard to browse to the generated .zip le of the
vCenter Server for Windows installation log les.
If the installation fails, the Setup Interrupted page appears with the log collection check boxes selected by
default.
Procedure
1 Leave the check boxes selected and click Finish.
The installation les are collected in a .zip le on your desktop, for example, VMware-VCS-logs-time-
of-installation-attempt.zip, where time-of-installation-aempt displays the year, month, date, hour,
minutes, and seconds of the installation aempt.
2 Retrieve the log les from the .zip le on your desktop.
What to do next
Examine the log les to determine the cause of failure.
Retrieve Installation Logs Manually
You can retrieve the installation log les manually for examination.
Procedure
1 Navigate to the installation log le locations.
n
%PROGRAMDATA%\VMware\vCenterServer\logs directory, usually
C:\ProgramData\VMware\vCenterServer\logs
n
%TEMP% directory, usually C:\Users\username\AppData\Local\Temp
The les in the %TEMP% directory include vminst.log, pkgmgr.log, pkgmgr-comp-msi.log, and vim-vcs-
msi.log.
2 Open the installation log les in a text editor for examination.
Collect Installation Logs for vCenter Server Appliance
You can collect installation log les and check these les to identify the source of a failure if
vCenter Server Appliance stops responding during initial startup.
Procedure
1 Access the appliance shell.
Option Description
If you have direct access to the
appliance
Press Alt+F1.
To connect remotely
Use SSH or another remote console connection to start a session to the
appliance.
2 Enter a user name and password that the appliance recognizes.
3 In the appliance shell , run the pi shell command to access the Bash shell.
4 In the Bash shell, run the vc-support.sh script to generate a support bundle.
This command generates a .tgz le in /var/tmp.
vSphere Upgrade
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