6.6

Table Of Contents
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Abbreviations Used in Figures
DescriptionAbbreviation
VMware ChannelChannel
Network Interface CardNIC
Physical to PhysicalP2P
Physical to VirtualP2V
Virtual to VirtualV2V
Technical Support and Educational Resources
The following sections describe the technical support resources available to you.To access the current version
of this book and other books, go to www.vmware.com/support/pubs.
Online and Telephone Support
Go to www.vmware.com/support to submit technical support requests, view your product and contract
information, and register your products.
Go to www.vmware.com/support/phone_support.html to find out how to use telephone support for the fastest
response on priority 1 issues (applies to customers with appropriate support contracts).
Support Offerings
Go to www.vmware.com/support/services to find out how VMware support offerings can help meet your business
needs.
VMware Professional Services
Go to www.vmware.com/services to access information about educational classes, certification programs, and
consulting services.VMware Education Services courses offer extensive hands-on labs, case study examples,
and course materials designed for use as on-the-job reference tools. Courses are available onsite, in the
classroom, and live online. For onsite pilot programs and implementation best practices, VMware Consulting
Services provides offerings to help you assess, plan, build, and manage your virtual environment.
6 VMware, Inc.
vCenter Server Heartbeat Administrator's Guide