5.5.1

Table Of Contents
Export Orchestrator Log Files
Orchestrator provides a workflow that generates a ZIP archive of troubleshooting information containing
configuration, server, wrapper, and installation log files.
Prerequisites
Verify that you created the c:/orchestrator folder at the root of the Orchestrator server system or set write
access rights to another folder in which to store the generated ZIP archive. See “Set Server File System
Access for Workflows and JavaScript,” on page 114.
You must be logged in to the Orchestrator client as a member of the vCO admin group.
Procedure
1 Click the Workflows view in the Orchestrator client.
2 In the workflows hierarchical list, open Library > Troubleshooting and navigate to the Export logs and
application settings workflow.
3 Right-click the Export logs and application settings workflow and select Start workflow.
4 (Optional) Type the path to the folder on the vCO server in which to store the output ZIP archive.
If you do not type a path, the generated ZIP archive is stored in the c:/orchestrator folder.
5 Click Submit to run the workflow.
The troubleshooting information is stored in a ZIP archive named
vCO_troubleshooting_dateReference_xxxxxx.zip.
Loss of Server Logs
You might experience loss of logs if you use the vmo.bat file to restart the Orchestrator server.
Problem
If you start the Orchestrator server as a service and you then restart the Orchestrator server by running the
vmo.bat file directly, you can experience a potential loss of logs.
Cause
Logs can be lost if you start the Orchestrator server as a service and restart it by using the vmo.bat. This
behavior can cause the server to run with different permissions.
Solution
1 Right-click My Computer on your desktop and select Manage.
2 In the Computer Management dialog box, expand Services and Applications and select Services.
3 In the right pane, right-click and select VMware vCenter Orchestrator Server > Restart.
Filter the Orchestrator Log Files
You can filter the Orchestrator server logs for a specific workflow run and collect diagnostic data about the
workflow run.
The Orchestrator logs contain a lot of useful information, but not every log entry has diagnostic context.
When multiple instances of the same workflow are running at the same time, you can track the different
workflow runs by filtering the diagnostic data about each run in the Orchestrator logs.
Installing and Configuring VMware vCenter Orchestrator
94 VMware, Inc.