5.1

Table Of Contents
Procedure
1 Click the Workflows view in the Orchestrator client.
2 In the workflows hierarchical list, open Library > Troubleshooting and navigate to the Export logs and
application settings workflow.
3 Right-click the Export logs and application settings workflow and select Start workflow.
4 (Optional) Type the path to the folder on the vCO server in which to store the output ZIP archive.
If you do not type a path, the generated ZIP archive is stored in the c:/orchestrator folder.
5 Click Submit to run the workflow.
The troubleshooting information is stored in a ZIP archive named
vCO_troubleshooting_
dateReference_xxxxxx
.zip.
Loss of Server Logs
You might experience loss of logs if you use the vmo.bat file to restart the Orchestrator server.
Problem
If you start the Orchestrator server as a service and you then restart the Orchestrator server by running the
vmo.bat file directly, you can experience a potential loss of logs.
Cause
Logs can be lost if you start the Orchestrator server as a service and restart it by using the vmo.bat. This behavior
can cause the server to run with different permissions.
Solution
1 Right-click My Computer on your desktop and select Manage.
2 In the Computer Management dialog box, expand Services and Applications and select Services.
3 In the right pane, right-click and select VMware vCenter Orchestrator Server > Restart.
Filter the Orchestrator Log Files
You can filter the Orchestrator server logs for a specific workflow run and collect diagnostic data about the
workflow run.
The Orchestrator logs contain a lot of useful information, but not every log entry has diagnostic context. When
multiple instances of the same workflow are running at the same time, you can track the different workflow
runs by filtering the diagnostic data about each run in the Orchestrator logs.
Procedure
1 Log in as an administrator to the machine on which the Orchestrator server is installed.
2 Navigate to the log4j.xml file and open it in a text editor.
Option Action
If you installed the standalone
version of Orchestrator
Go to
install_directory
\VMware\Orchestrator\app-
server\server\vmo\conf\log4j.xml.
If the vCenter Server installed
Orchestrator
Go to
install_directory
\VMware\Infrastructure\Orchestrator\app-
server\server\vmo\conf\log4j.xml.
Chapter 6 Additional Configuration Options
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