5.7

Cancel a Fault Alert
You can deactivate fault alerts if they are no longer valid.
Fault alerts are triggered by events that are retrieved from the vCenter Server. All the fault events that appear
in vCenter Operations Manager have associated remediation events that will clear the fault badge score and
the associated alert. To deactivate a fault alert, vCenter Operations Manager must receive a remediation
notification when the problem on the vCenter Server is resolved. If vCenter Operations Manager does not
receive such an event, the fault alert remains active.
Because faults contribute to the Health badge score, active fault alerts degrade the health score even if the
problems that triggered them are solved. Although relatively rare, there can be scenarios where the ESXi host
or vCenter Server fails to generate or publish the remediation event, causing the fault score to remain high and
the alert to remain active after the problem causing the fault has been resolved. Therefore, you might need to
deactivate outdated fault alerts manually.
NOTE Only fault alerts can be cancelled in vCenter Operations Manager. You cannot cancel badge score alerts
nor administrative alerts.
Fault alerts cannot be cancelled on custom groups. Instead, you must correct any problems causing the fault
on each individual group member. Cancelling alerts on group members will also clear the group-level alert.
Prerequisites
Verify that you are logged in to a vSphere Client, and vCenter Operations Manager is open.
NOTE You do not need administrative privileges to cancel fault alerts.
Procedure
1 Click the Alerts tab.
2 In the Alerts list, click the fault alert that you want to deactivate.
You can press the Shift or Control key while you click to select multiple fault alerts in the list.
3
Click the Cancel Fault Alert button .
4 Click Yes to confirm.
Canceling a fault manually has the same effect as a remediation event.The canceled fault alert is removed from
the Alerts list and vCenter Operations Manager updates the Fault badge score and the Health Score.
NOTE Badge scores are not refreshed in real time. These values are refreshed on each data collection cycle.
The data collection interval is five minutes by default.
Cancel a Compliance Alert
You can cancel compliance alerts if you want to acknowledge or ignore a compliance score until the issue is
resolved and you run the mappings in vCenter Configuration Manager.
Canceling a compliance alert sets the Compliance badge score to 100. The score remains 100 until new scores
are pulled from VCM.
Compliance alerts cannot be cancelled on custom groups. Instead, you must act on any problem causing the
alert for each affected group member. Canceling alerts on group members will also clear the group-level alert.
Procedure
1 In the inventory panel, select a vCenter Server, datacenter, cluster, host, or virtual machine object.
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