5.8.5

Table 2‑7. Administrative Alert Subtypes
Subtype Description
System A vCenter Operations Manager component failed.
Environment vCenter Operations Manager stopped receiving data from
one or more resources. A problem might exist with the
resource, the monitoring software, or the network
infrastructure.
Resolve an Alert
How you resolve an alert depends on the alert's type and criticality level and your organization's rules,
procedures, and priorities. You can view information about the event that triggered an alert, its effects, and
its likely causes, on the Alert Summary page. The Alert Summary page usually contains enough information
to determine who in your enterprise should respond to the alert.
The top of the Alert Summary page shows the alert type, when the alert started, the duration of the alert,
and the associated resource or metric. The rest of the page is divided into separate panes.
NOTE Do not follow this procedure to resolve administrative system alerts.
Procedure
1 Select Alerts > Alerts Overview and double-click the row for the alert in the alert list.
2 Examine the information in the Reason pane on the Alert Summary page and determine the action to
take.
The Reason pane contains specific information about the alert, including the type of trigger that caused
it, the resource or metric for the trigger, and details about the trigger. You can click More next to the
resource name to view all of the properties for the resource.
Option Action
The alert is for an application, tier,
or container
Identify the owner of the resource.
The alert is for a KPI
Identify the service level agreement (SLA) that is associated with the KPI.
3 Examine the information in the Impact pane on the Alert Summary page.
The Impact pane shows health information for the last six hours for the resource for which the alert was
generated, including any subcontainers in the resource. For a tier, the pane shows a health graph for the
application that contains the tier and the current health of all of the tiers in the application. The pane
also shows a graph for up to five metrics. Breaching KPIs appear first, followed by breaching super
metrics, non-breaching KPIs, and non-breaching super metrics.
4 If the information in the Impact pane indicates that KPIs were breached, identify the SLAs that are
associated with the KPIs.
Chapter 2 Introducing Common Tasks
VMware, Inc. 27