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Table Of Contents
3 Click OK to save your changes.
Create a Support Bundle
You can package all log and configuration files into one compressed ZIP file and send it to VMware technical
support. You can download the support bundle ZIP file to your local hard drive or upload it to an FTP server
location that you configure.
vCenter Operations Manager creates support bundles in the
vcenter-ops
\tomcat\webapps\ROOT\support
directory on the vCenter Operations Manager server. It creates the directory the first time you create a support
bundle.
Procedure
1 Select Admin > Support.
2 Click the Create Support Bundle icon.
The name of the ZIP file for the support bundle appears. The file name contains the creation date, for
example, VCOpsSupport2008.03.07-16.52.28-0400.zip.
3 Download the support bundle ZIP file to your local hard drive or upload it to an FTP server.
Option Action
Download the support bundle to
your local hard drive
a Select the support bundle and click the Download Support Bundle icon.
b Attach the support bundle ZIP file to an email message and send it to
VMware technical support.
Upload the support bundle to an FTP
server
a Select the support bundle and click the Upload Support Bundle to Ftp
server icon.
b Type the host name, user name, and password of the FTP server.
c (Optional) Click Test to test the connection to the FTP server.
d Click OK to upload the support bundle ZIP file to the FTP server.
Chapter 8 Performing Basic System Administration Tasks
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